Patient Advocate

Nox Health Group, Inc.; Suwanee (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Advocate in Suwanee, GA. This role involves scheduling appointments, educating patients, and managing communications about insurance. Ideal candidates are detail-oriented medical professionals with strong customer service backgrounds and a passion for sleep medicine.

Qualifications

• Minimum of 2 years prior experience with healthcare related Customer Service Team and/or Call Center.
• Ability to explain insurance benefits to laypersons.
• Understanding and following HIPAA guidelines.

Responsibilities

• Accurately schedule patients for clinic appointments and sleep studies.
• Educate patients on services and communicate expected experiences.
• Manage inbound and outbound phone calls while providing excellent customer service.

Skills

Customer Service

Communication

Organization

Time Management

Critical Thinking

Computer Skills

Education

High School Diploma

Some College

Tools

Word

Excel

CareCloud

Job description

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

Are you an organized, detail-oriented medical professional with a passion for sleep medicine? Do you understand the frustrations and fear those with sleep disorders have and can provide the compassion and expertise to help them on their sleep journey?

If so, FusionSleep wants to learn more about YOU, your experience and your desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction.

FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.

We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates in our Suwanee, GA location. This role requires you to live in Georgia and commute to Suwanee, GA.

What you'll do

• Accurately scheduling patients for clinic appointments, sleep studies and PAP set up and support appointments.
• Educating patients on our services and communicating what to expect during service visit(s)
• Responding to patients and referral sources about insurance and other general questions regarding our services.
• Verifying active insurance, quoting benefits and financial liability to our patients
• Engage in verbal and written communication with referral sources, team members and Management.
• Managing inbound and outbound phone calls while providing excellent customer service

Qualifications

• High School Diploma, some college preferred.
• Minimum of 2 years prior experience with healthcare related Customer Service Team and/or Call Center
• Previous experience as Medical Assistant a plus
• Ability to explain insurance benefits to laypersons.
• Self-motivated worker, critical thinker, capable of learning and retaining new information quickly.
• Strong computer skills, including Word, Excel, and CareCloud
• Strong written and verbal communication skill
• Excellent time management, organization skills and comfortable communicating via phone, email and text.
• Understands and follows HIPAA guidelines.
• Accustomed to working in a high volume, fast paced, goal oriented environment.
• Knowledge of sleep, pulmonary, and/or cardiac medicine, PAP devices and supplies, a plus
• Professional and friendly phone voice and demeanor
• Team player that recognizes value in nurturing relationships with different departments.

625 Patient Care Services & Clinical Operations