Patient Advocate

Cognizant North America; Riverdale (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading professional services company is seeking a Patient Advocate in Riverdale, GA. The role involves assisting patients with Medicaid processes and supporting their needs in a fast-paced environment. Suitable candidates should have healthcare experience and excellent communication skills, plus comfort in diverse settings.

Qualifications

• 1+ year of work experience in health care, medical insurance, hospital, or clinic.
• Bilingual Spanish preferred.
• Familiarity with medical terminology and healthcare processes.

Responsibilities

• Assist patients to complete forms and applications.
• Collect and review patient information to determine eligibility.
• Interact with patients to provide real-time service support.

Skills

Communication

Patient Interaction

Confidentiality

Education

High School or GED

Associate degree from 2-year college

Tools

Microsoft Office

Job description

Patient Advocate

Location: Riverdale, GA - Onsite

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment and are you able to multi-task successfully? If so, please apply today!

The Patient Advocate coordinates activities to ensure that Medicaid process eligibility for self-pay patients and other underinsured patients.

Duties and Responsibilities:

• Assist patients and others to complete forms, applications, and other paperwork.
• Collect and review patient information to determine patient's eligibility.
• Prepare documents, review for accuracy and completeness.
• Provide technical assistance on agency issues, services, and programs.
• Maintain and/or create files or record keeping systems. Sort, label files, and retrieve documents or other materials.
• Interact with patients at the site to provide real-time service support, address patient concerns.
• Develop and retain professional relationships with hospital staff.
• Handle caseload, retrieve, sustain, and communicate all designated reports.
• Maintain confidentiality and adhere to EMTALA and HIPAA guidelines.
• Other duties as assigned.

Experience and Qualifications:

• 1+ year of work experience in health care, medical insurance, hospital, or clinic
• High School or GED required; associate degree or equivalent from 2-year college a plus.
• Bilingual Spanish preferred
• Comfortable working in a fast-paced diverse environment
• Ability to work both independently and collaboratively within a team environment.
• Excellent communication skills to interact with patients and hospital staff.
• Ability to travel locally to other work sites.
• Proficient in Microsoft Office (Word, Excel pivot tables, Project, and PowerPoint)
• Familiarity with medical terminology and healthcare processes.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.