Patient Advocate

Corps Team; Milton (GA); On-site; USD 35,000 - 60,000; Full time

Job summary

A healthcare consulting firm seeks a Patient Advocate in Milton, GA. This role involves coordinating with patients and healthcare providers to manage paperwork for medication access. The ideal candidate is customer-focused, has excellent communication skills, and can work collaboratively in a fast-paced environment, ensuring timely service.

Benefits

Medical insurance

Vision insurance

Qualifications

• Must have excellent communication skills, both written and verbal.
• The ability to build trusting relationships with customers.
• Adaptable to different personality types and fast-paced environments.

Responsibilities

• Coordinate efforts between patients, doctors, and drug manufacturers.
• Maintain and update patient records and documentation.
• Provide exceptional customer service and manage communication with members.

Skills

Excellent communication skills

Patient and empathetic approach

Customer focus

Time management

Organizational skills

Interpersonal skills

Technically savvy

Self-Motivated

Tools

Microsoft applications

Job description

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Our client, a healthcare consulting firm, is seeking a Patient Advocate for a direct hire role in Milton, GA.

A typical day for a Patient Advocate is utilizing systems/technology and coordinating efforts between patients, the patient doctor’s offices, and the drug manufacturers to acquire and maintain required documentation to facilitate obtaining the patient/member’s medication at no cost to the patient/member.

The Patient Advocate will spend approximately 40-70% of their time on phone calls coordinating with doctors and patients to facilitate processes and collaborating with team members to ensure timely and responsive customer service. The other portion of time will include working in multiple systems documenting task statuses, updating key information, pulling data and reports. It will also include administrative responsibilities to include completion of the required paperwork for processing orders.

Patient Advocates must have professional, personable, and caring communication skills, particularly over the phone. The ability to gain trust from the patients/members is a critical component of this role and is needed to obtain the sensitive and key information necessary to fulfill orders. The Patient Advocate must be self-driven and motivated with the ability to work under minimal supervision in a professional environment while meeting scheduled activities in a timely and efficient manner. Patient Advocate teams are highly collaborative, member focused and goal oriented.

Duties and Responsibilities:

• Follow communication scripts when managing a member’s communications.
• Build sustainable and trusting relationships with customers by going above and beyond providing amazing customer service.
• Adhere to established standards and guidelines with ability to help to recommend improved procedures.
• Inbound/outbound calls with customers to inform them of the company’s solutions and maintain accurate information.
• Help members understand the program by answering questions and explaining procedures and providing general information.
• Call doctors’ offices to obtain and maintain members’ current prescriptions.
• Document member activities, phone call results and communication in our systems/software.
• Complete required paperwork adhering to compliance standards.
• Maintaining patient confidentiality and compliance regulations such as HIPAA.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• A patient and empathetic approach and attitude.
• Customer focus and highly adaptable to different personality types.
• Exceptional interpersonal and rapport building skills.
• Vigorous time management, organizational skills and attention to detail.
• Phone skills including the ability to incorporate appropriate phone etiquette.
• Creative solutions seeking.
• Comfortable working in fast paced environments.
• Adaptability and flexibility.
• Technically savvy, comfortable working with data input and reporting in multiple systems and learning new technology. Solid proficiency with Microsoft applications.
• Willingness and ability to learn about company’s products, services, and processes.
• Coachable with a willingness to learn and a desire to succeed.
• Process oriented, with a focus on continuous improvement.
• Self-Motivated.

Job Experience Preferences:

• Experience as a Pharmacy technician is strongly preferred.
• Experience working in an environment such as a classroom or teaching school.
• Experience in a highly customer service-oriented role.
• Experience in a Call Center or Customer Support environment.

Compensation is commensurate with experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance, Insurance and Employee Benefit Funds, and Insurance Agencies and Brokerages

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Inferred from the description for this job

Medical insurance

Vision insurance

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