Patient Advocate

Acadia Healthcare Company; New Castle (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Patient Advocate to support patient rights efforts. The role involves educating patients and families, guiding grievance processes, and ensuring patient safety. Ideal candidates will have strong customer service skills and experience in behavioral health. Join us to make a difference in patient care and advocacy.

Qualifications

• High school diploma or equivalent required.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process and communicate resolutions.
• Identify process deficiencies affecting patient rights or safety.
• Collaborate with staff to ensure timely resolution of patient concerns.

Skills

Customer Service

Risk Management

Patient Advocacy

Education

High School Diploma

Associate or Bachelor's Degree in a Clinical Field

Job description

JOB CODE: PTADVOCF

POSITION TYPE:Non-Direct

FLSA STATUS: Non-Exempt

PURPOSE STATEMENT:

Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff.

ESSENTIAL FUNCTIONS:

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

SWOOD

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.