Patient Advocate

Premier Medical Resources; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare management company in Houston is seeking a Patient Advocate to enhance patient relations. The role involves resolving patient issues, scheduling appointments, and ensuring effective communication with patients and providers. Ideal candidates will have strong customer service skills and attention to detail. Join our team to contribute to quality healthcare management.

Qualifications

• One year customer service experience required.
• Knowledge of administrative procedures and office terminology.

Responsibilities

• Resolve patient inquiries and complaints.
• Schedule appointments and follow up on issues.
• Collect patient referrals and manage records.

Skills

Customer Service

Attention to Detail

Communication

Education

High School diploma or GED

Tools

MS Office

Job description

Premier Medical Resources is looking for a Patient Advocate to join our team!

The Patient Advocate is responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, scheduling appointments, and follows up to ensure issues have been resolved for specific accounts.

ESSENTIAL FUNCTIONS:
• Collect new patient referrals and updates corresponding referral log
• Confirm pre-authorization for treatment from appropriate parties
• Report statistics as required, manage filing and record keeping activities
• Update daily log and calendar for all patient office visits
• Schedule and/or reschedules patient’s consultation with the appropriate provider
• Determine appropriate referral, office clinic location(s) for patient’s being referred out, communicate with appropriate staff to ensure patient is schedule timely
• Notify providers and third parties concerning no show and/or noncompliant patient’s
• Verify case status concerning patient’s treatment and follow-up with appropriate law firm, as necessary
• Respond promptly and professionally to emails and inquiries regarding patient issues and discrepancies
• Address and fulfill requests for information received via faxes, emails, and text messages
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Proficient in MS Office (Word, Excel, Outlook)
• Strong attention to detail
• Ability to communicate professionally with patients, clients, and guests
• Exceptional customer service and phone etiquette

EDUCATION AND EXPERIENCE:
• High School diploma or GED
• One (1) year customer service experience

Please visit our website for more information:
www.pmr-healthcare.com

Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.