Patient Advocate

Meritus Health; Hagerstown (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Education assistance

Job summary

Meritus Medical Center, located in Hagerstown, MD, is seeking a Patient Advocate to act as a trusted liaison among patients, families, healthcare providers, and hospital leadership. You will help patients navigate their healthcare journey, address concerns, and ensure they feel heard and supported.

Join a commitment to patient-centered care and continuous improvement across the health system, collaborating with physicians and staff to resolve issues promptly and educate departments as a resource

Qualifications

• Bachelor's degree in Human Services or related field; Master's preferred.
• Minimum of five years of healthcare experience with direct patient interaction.
• Strong conflict resolution, communication, and relationship-building skills.

Responsibilities

• Serve as liaison between patients, families, healthcare providers, and administration.
• Investigate and address patient concerns with professionalism, empathy, and confidentiality.
• Collaborate with leadership and care teams to facilitate timely resolution of issues.
• Advocate for patients and families as they navigate the healthcare system.
• Support service excellence, risk management, quality, and patient safety initiatives.
• Educate and serve as a resource for departments throughout the organization.
• Help drive continuous improvement in the patient experience across the health system.

Skills

Conflict resolution

Communication

Relationship building

Customer service

Discretion

Education

Bachelor's degree in Human Services or related field

Master's degree preferred

Job description

Meritus Medical Center | Hagerstown, MD

Full-Time | 80 Hours Bi-Weekly | Day Shift

Benefits Eligible

Make a Difference in the Patient Experience

Meritus Medical Center is seeking a compassionate, resourceful, and customer-focused Patient Advocate to serve as a trusted liaison between patients, families, healthcare providers, and hospital leadership. In this vital role, you will help patients navigate their healthcare journey, address concerns, facilitate resolutions, and ensure every patient feels heard, respected, and supported.

As a Patient Advocate, you will champion patient-centered care by partnering with physicians, staff, and leadership to enhance the overall patient experience while promoting service excellence, quality, safety, and satisfaction across the health system.

What You'll Do

• Serve as a liaison between patients, families, healthcare providers, and administration.
• Investigate and address patient concerns with professionalism, empathy, and confidentiality.
• Collaborate with leadership and care teams to facilitate timely resolution of issues.
• Advocate for patients and families as they navigate the healthcare system.
• Support service excellence, risk management, quality, and patient safety initiatives.
• Educate and serve as a resource for departments throughout the organization.
• Help drive continuous improvement in the patient experience across the health system.

Qualifications

Education

• Bachelor's degree in Human Services or a related field required, or an equivalent combination of education and relevant experience.
• Master's degree preferred.

Experience

• Minimum of five years of experience in a healthcare setting with significant direct public or patient interaction.

Skills & Abilities

• Strong conflict resolution and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to build effective relationships across all levels of the organization.
• Demonstrated commitment to customer service and patient-centered care.
• Ability to manage sensitive situations with professionalism and discretion.

Why Meritus?

Join a team dedicated to improving the health and well-being of our community. At Meritus, you'll have the opportunity to make a meaningful impact every day by ensuring patients receive exceptional care and support throughout their healthcare experience.

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.