Patient Advocate

Parkview Health; Fort Wayne (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a dynamic candidate for a role focused on assisting patients and families with grievances. The position involves mediation and documentation of customer service issues while maintaining composure among escalated individuals. A bachelor's degree in relevant fields and strong communication skills are essential for this role, which may require some travel to other locations.

Qualifications

• Bachelor’s degree in relevant field required.
• Recent experience in social services, conflict resolution, or customer service preferred.
• Good communication skills and ability to prioritize tasks necessary.

Responsibilities

• Assist and support patients/families/visitors with grievances.
• Document customer service issues and work as mediator between parties.
• Facilitate resolution of concerns while upholding standards.

Skills

Verbal communication

Written communication

Conflict resolution

Multitasking

Teamwork

Organization

Education

Bachelor’s degree in Social Work, Psychology, Sociology, or Human Services

Job description

Summary

Dynamic role that requires assisting and supporting patients/families/visitors with grievances and concerns while upholding Parkview’s standards and mission. Responsible for identifying and documenting customer service issues through the standardized work process in a timely manner. Works as mediator between patients/families and Parkview staff to ensure concerns are addressed and facilitates resolution.

Education

Bachelor’s degree needed, with preference in the following fields: Social Work, Psychology, Sociology, or Human Services. Degrees in the medical field or other service fields would also be considered.

Experience

Recent experience in social services, conflict resolution, medical settings, or customer service highly preferred.

Other Qualifications

Must have good verbal and written communication skills and the ability to calmly utilize conflict resolution tactics. Candidate should be able to work well on a team and exhibit flexibility and strong multitasking skills. Must be comfortable working with people who are escalated and disgruntled while maintaining composure. Must have sharp organization skills and ability to prioritize tasks. Travel will be required to other Parkview locations on a regular basis.