Patient Admissions Specialist

Larkin Community Hospital; Florida; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life/AD&D insurance

401(k) with employer match

Paid Time Off (PTO) and Disability

Job summary

Larkin Community Hospital – South Miami Campus is seeking an Admitting Representative to be the first contact for patients and families. You will register and admit inpatient, outpatient, observation, surgical, and ED patients, verify demographics, insurance, and obtain consents, ensuring accurate data and a compassionate patient experience.

Collaborating with nursing, physicians, case management, and the business office, you’ll help ensure smooth admissions while upholding HIPAA and EMTALA

Qualifications

• High school diploma or GED; associate degree or college coursework preferred.
• Minimum one (1) year of experience in hospital admitting, patient registration, patient access, or a medical office setting preferred.
• Working knowledge of medical terminology and third-party payers (Medicare, Medicaid, managed care/HMO, commercial insurance) preferred.

Responsibilities

• Greets patients, families, and visitors promptly and courteously and serves as the first point of contact for the Admitting department.
• Performs accurate and complete registration and admission for inpatient, outpatient, observation, surgical, and emergency department patients.
• Obtains and verifies patient demographic, guarantor, and insurance information; scans identification and insurance cards into the registration system.
• Verifies insurance eligibility and benefits and obtains or confirms pre-certifications, authorizations, and referrals as required.
• Explains and obtains signatures on required documents, including Consent for Treatment, Assignment of Benefits, Notice of Privacy Practices, Patient Rights, advance directive acknowledgment, and applicable Medicare forms (Medicare Secondary Payer Questionnaire, Important Message from Medicare, Advance Beneficiary Notice).
• Verifies patient identity using two identifiers and prepares and applies patient identification bands.
• Coordinates bed assignments and admissions with the nursing supervisor, case management, and ancillary departments.
• Completes registration for emergency department patients in compliance with EMTALA; never delays medical screening or treatment for financial reasons.
• Refers uninsured or underinsured patients to financial counseling and Medicaid eligibility resources.
• Maintains accurate registration data to support clean claims and promptly corrects errors identified by the business office or quality audits.
• Answers telephones, pre-registers and schedules patients, and directs inquiries to the appropriate department.
• Maintains patient confidentiality and complies with HIPAA and hospital confidentiality requirements.
• Maintains a clean, safe, and organized work area and patient waiting area.
• Performs additional duties as assigned by the Supervisor, Director, or designee.

Skills

Bilingual English/Spanish

Customer service

Data entry

HIPAA knowledge

Telephone etiquette

Interpersonal skills

Education

High school diploma or GED

Associate degree preferred

Hospital admitting experience

Tools

Registration software/EMR

Job description

Larkin Community Hospital – South Miami Campus is seeking an Admitting Representative to be the first contact for patients and families. You will register and admit inpatient, outpatient, observation, surgical, and ED patients, verify demographics, insurance, and obtain consents, ensuring accurate data and a compassionate patient experience.

Collaborating with nursing, physicians, case management, and the business office, you’ll help ensure smooth admissions while upholding HIPAA and EMTALA