Patient Admissions & Scheduling Coordinator

South Baldwin Medical Group; Foley (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

South Baldwin Medical Group in Foley, AL seeks a Registrar to accurately capture and verify patient demographics and insurance information, ensuring a smooth registration process for in-person and phone encounters. The role supports scheduling procedures, obtaining authorizations, and maintaining complete patient records with a focus on exceptional service.

You will interact with patients and families, verify eligibility, collect financial estimates, and coordinate with physician offices to keep

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Responsibilities

• Interact with patients and families to address questions, providing courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Documents on forms if the patient is unable to sign consent authorization forms, or notes who signs and nursing sign-off if needed.
• Places an armband on each patient before the patient leaves the department for proper identification.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance verification

EHR systems

Customer service

Attention to detail

Communication skills

Education

Post secondary education in medical office administration

Healthcare administration training

Job description

South Baldwin Medical Group in Foley, AL seeks a Registrar to accurately capture and verify patient demographics and insurance information, ensuring a smooth registration process for in-person and phone encounters. The role supports scheduling procedures, obtaining authorizations, and maintaining complete patient records with a focus on exceptional service.

You will interact with patients and families, verify eligibility, collect financial estimates, and coordinate with physician offices to keep