Patient Admissions Concierge & Coordinator

Pikes Peak Post Acute; Post (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Pikes Peak Post Acute is seeking an Admissions Assistant to play a vital role in welcoming new residents and coordinating smooth admissions processes. You will support the Admissions Coordinator, collaborate with interdisciplinary teams, and help ensure timely, accurate documentation and patient-centered service.

This role emphasizes strong communication, organizational skills, and familiarity with Medicare/Medicaid processes, with opportunities to contribute to outreach and family interactions

Qualifications

• Proven experience in admissions, healthcare, or long-term care preferred.
• Strong communication and customer service skills with focus on details.
• Proficiency in Microsoft Office and EHR systems required.
• Ability to handle confidential information with professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and documentation.
• Maintain accurate records in accordance with regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Excellent communication

Organizational skills

MS Office

EHR systems

Education

Experience in admissions/healthcare/long-term care

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

Pikes Peak Post Acute is seeking an Admissions Assistant to play a vital role in welcoming new residents and coordinating smooth admissions processes. You will support the Admissions Coordinator, collaborate with interdisciplinary teams, and help ensure timely, accurate documentation and patient-centered service.

This role emphasizes strong communication, organizational skills, and familiarity with Medicare/Medicaid processes, with opportunities to contribute to outreach and family interactions