Patient Admission Representative

University of Utah; Salt Lake City (UT); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Utah Health is seeking a staff member to support the admission process within the revenue cycle. You will interview patients to collect demographics, verify identity, and handle registration activities in compliance with policies.

You will provide basic HIPAA compliance counseling, discuss Medicare/coverage messages, assist with billing questions, and help determine patient financial responsibility while coordinating with clinicians and departments to ensure accurate billing.

Qualifications

• Interviewing patients to collect demographic and billing data.
• Experience with healthcare registrations and revenue cycle processes.
• Understanding HIPAA and patient privacy.
• Ability to explain financial policies to patients.

Responsibilities

• Interview patients to capture ID, demographics, and billing data.
• Register patients per regulations and assign admission class.
• Provide basic financial counseling regarding billing and coverage.
• Assist with financial arrangements and patient questions.
• Identify and collect patient financial responsibility.
• Complete reports, queues, and bedside registrations as needed.
• Schedule and manage appointments for ancillary services.
• Correct registration errors to ensure proper billing.
• Collaborate with clinicians and other departments.

Skills

Patient interviews

Revenue cycle knowledge

HIPAA compliance

Billing questions handling

Registration processes

Financial responsibility collection

Interdepartment collaboration

Data accuracy

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for a variety of functions during the admission process of the revenue cycle. The incumbent completes patient interviews in order to accurately identify patients, and collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians. This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.

• Registers patients according to state and federal regulations, including assuring accurate admission class.

• Completes basic compliance counseling with patients during registration, including discussion of HIPAA regulations and important messages from Medicare and Medicare coverage, including Part D.

• Assists patients with questions about financial arrangements, billing and other financial policies, or refers patient to appropriate assistance.

• Identifies and collects patient financial responsibility, when appropriate.

• Completes reports and work queues, as assigned.

• Completes bedside registrations, as needed.

• Schedules, registers, and arrives appointments for various ancillary services.

• Corrects and edits registration errors to ensure proper billing.

• Collaborates with