Patient Administration Supervisor

Compass Health Center; Northbrook (IL); Sur place; USD 36 000 - 40 000; Plein temps

Avantages offerts par ce poste

401k with company matching

Comprehensive medical/dental/vision

Generous PTO including parental leave

CEU seminars and volunteering

Résumé du poste

Compass Health Center, Northbrook, IL, is seeking a Patient Administration Supervisor to manage front office operations, schedule coordination, and patient paperwork accuracy. The role ensures a welcoming, organized experience for patients and staff and supports HIPAA-compliant data handling.

The position is 100% onsite at the Northbrook location with a Monday–Friday schedule from 8:00am to 6:15pm. Responsibilities include supervising care coordinators, updating protocols, and maintaining

Qualifications

• High school diploma; Bachelor's Degree preferred.
• 1-2 years of supervisory experience preferred.
• 2-4 years of healthcare or customer service experience.
• Excellent written and verbal communication skills.

Responsabilités

• Oversees the creation of the monthly schedule and tracks staff lunches.
• Covers patient care coordinators shifts as needed within hours of operation when short-staffed.
• Verifies patient information is kept secure and used in compliance with HIPAA.
• Assists in interviewing, training, and providing feedback for performance reviews of patient care coordinators.
• Updates and assists with implementation of Patient Care Coordinator Protocol Manual.

Connaissances

Supervisory experience

Communication skills

HIPAA compliance awareness

EMR system proficiency

Formation

High school diploma

Bachelor's Degree preferred

Outils

Electronic Medical Record (EMR) system

Description du poste

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on CompassHealth Center whenincrisis - every day, wehelp people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

We’re seeking a Patient Administration Supervisor to supervise our front office operations and ensure the smooth, efficient day-to-day operations of our center. In this role, you’ll oversee appointment scheduling and timeliness, coordinate clinical intake schedule additions, ensure patient paperwork is accurate and complete, and communicate ongoing progress and operational needs while supporting a welcoming, organized experience for patients and staff.

*This is a 100% onsite position at our Northbrook location*

*Schedule: Monday through Friday between the hours of 8:00am to 6:15pm*

What You’ll Do:

• Oversees the creation of the monthly schedule and tracks staff lunches
• Covers patient care coordinators shifts as needed within hours of operation when short-staffed.
• Utilizes Electronic Medical Record system as needed to verify patient information is kept secure and used appropriately by abiding by HIPAA.
• Assists in interviewing, training, and providing feedback for performance reviews of patient care coordinators.
• Updates and assists with implementation of Patient Care Coordinator Protocol Manual. Reviews periodically to confirm protocols are up to date and relevant.
• Maintains documentation according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Contributes to agenda and co-leads front office meetings.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Who You Are:

• High school diploma. Bachelor's Degree preferred
• 1-2 years of supervisory experience preferred.
• 2-4 years of experience in a healthcare or customer service setting.
• Proven skill-set as a team player.
• Excellent written and verbal communication skills.
• Professionalism and professional image.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible Schedule

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation

$26.44 - $28.85 USD

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming.Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Compass Health Center’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.