Patient Administration Officer

Lions Eye Institute Limited; Arkansas; On-site; USD 25,000 - 39,000; Part time

Job summary

Lions Eye Institute is seeking a motivated Patient Administration Officer for a part-time position. You will provide excellent administrative and clinical support, focusing on patient interactions and ensuring efficient clinic operations. This role requires strong customer service skills and previous healthcare experience.

Benefits

Discounted health insurance

Optical discounts

Qualifications

• Previous experience within a healthcare setting, ideally in medical reception/customer service.
• Exemplary customer service and communication skills.
• Ability to work well independently and as part of a team.

Responsibilities

• Deliver a high level of customer service over the phone and in person.
• Accurate booking of patients and managing telephone enquiries.
• Provide administrative and clinical support as needed.

Skills

Customer service

Communication skills

Teamwork

Education

Previous experience in healthcare

Tools

VIP.net software

Job description

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Here at the Lions Eye Institute, we genuinely care about people. We want every day to be a day that brings us one step closer to achieving our ultimate goal – to prevent and cure blindness and eye disease.

We want you to join us on our journey, by assisting us in achieving this goal.

The opportunity

Lions Eye Institutehas an exciting opportunity for a motivated and well-established Patient Administration Officer to join us on a Part-time, Permanent basis. This position is responsible for providing administrative, clerical and clinical support, both patient facing and back office on site, ensuring that patient focus is maintained at all times.

Key Responsibilities includes:

Deliver a high level of customer service over the phone and in person to patients and their carers, referrers, and other key internal and external stakeholders

Meet and greet patients and relatives in a timely manner with a high standard of customer service

Good verbal and written communication skills

Communicate effectively with patients, staff, clinicians and other health professionals and stakeholders

Liaising with external and internal stakeholders

Commitment to LEI Philosophy and beliefs

Accurate booking of patients in VIP

Make new case patient appointments for Clinicians of corresponding unit, and other units if necessary.

Booking Clinical Trial patient appointments

Provide efficient and professional telephone support by promptly answering calls, effectively managing queries through direct resolution or appropriate escalation and transfer, ensuring all interactions are handled with professionalism and followed up diligently.

Action/direct patient, referrer and external party’s telephone enquiries in a timely manner

Rescheduling entire clinics when directed by the Clinic Manager

Reschedule individual patient appointments, when requested by patient

Timely Monitoring and actioning for shared clinic email and Aura Health (LEI online patient registration form platform)

Timely processing of patient referrals within guidelines

Timely processing of outgoing patient appointment correspondence including:

Appointment reminders

Returned referrals

Initial appointment confirmation

Referral expired

Change of appointment

Send out appointment reminders via email and SMS system

Assist with opening/setting up of clinic

Perform patient testing as required i.e VA, Icare, AR

Billing/reconciliation of the orthoptic clinic

Provide billing support to doctors’ secretaries as directed by the Clinic Manager

Provide relief coverage and support to various units as directed by the Clinic Manager

Other administrative and clinical duties as directed

Previous experience within a healthcare setting, ideally medical reception/ secretary/ customer service

Exemplary customer service and communication skills

Ability to work well independently and as part of a team

Desirable knowledge of VIP.net software

Desirable previous experience within ophthalmology setting

In return we will offer:

A friendly, professional and collaborative working environment

A strong culture of shared core values

Supportive environment with opportunities for professional development

A range of employee benefits including discounted health insurance and optical discounts

If this sounds like an exciting opportunity that aligns with your experience and career goals, click on theAPPLY button to submit your application for this position. For further enquiries or job specific details, please email the recruitment team on: [emailprotected] .

We strongly promote a culture of diversity and inclusion at Lions Eye Institute. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Successful applicants will be required to provide a current National Police Clearance.

Only shortlisted applicants will be contacted.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? What's your expected annual base salary?

The Lions Eye Institute (LEI) is a not-for-profit centre of excellence that combines world class scientific research into the prevention of blindness with the highest level of eye care delivery. It incorporates one of Australia’s largest ophthalmic practices, including a Day Surgery Unit and a Laser Vision Centre. The LEI also houses the Lions Eye Bank, Lions Optics, Lions Outback Vision and the Lions Save-Sight Foundation WA.

Our activities are underpinned by a continuous improvement program and worldwide collaborative research as we strive to achieve our Vision – To prevent and cure blindness and eye disease.

Our Clinical Services are internationally recognized for providing high-quality care, a dedicated, passionate and professional team, continued investment in the latest equipment and technology, ongoing ISO 9001 accreditation and strong patient satisfaction ratings.

Source: This is an extract from the company's own website.

The Lions Eye Institute (LEI) is a not-for-profit centre of excellence that combines world class scientific research into the prevention of blindness with the highest level of eye care delivery. It incorporates one of Australia’s largest ophthalmic practices, including a Day Surgery Unit and a Laser Vision Centre. The LEI also houses the Lions Eye Bank, Lions Optics, Lions Outback Vision and the Lions Save-Sight Foundation WA.

Our activities are underpinned by a continuous improvement program and worldwide collaborative research as we strive to achieve our Vision – To prevent and cure blindness and eye disease.

Our Clinical Services are internationally recognized for providing high-quality care, a dedicated, passionate and professional team, continued investment in the latest equipment and technology, ongoing ISO 9001 accreditation and strong patient satisfaction ratings.

Source: This is an extract from the company's own website.

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