Patient Acquisition Coordinator

VIP Medical Group; Guaynabo (PR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance (Dental and Vision)

Vacation leave

Sick leave

Paid holidays

Paid lunch break

Job summary

VIP Medical Group seeks a patient-focused team member to support our Guaynabo, PR location. You will schedule and confirm patient appointments, manage communications, and learn about our services to provide accurate information.

Strong bilingual skills and customer service experience are essential in this fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Fully bilingual English and Spanish required.
• Detail oriented with strong attention to accuracy.
• Customer service experience preferred.
• Tech-savvy with ability to use basic software/tools.

Responsibilities

• Scheduling and/or rescheduling patient appointments.
• Confirming patient appointments.
• Contacting a list of potential leads.
• Learning and providing information regarding our services.
• Managing text messages.
• Managing emails.

Skills

Bilingual English/Spanish

Customer service

Detail oriented

Tech savvy

Education

High school diploma or equivalent

Job description

Role & Summary of Responsibilities

Keys to success

Be passionate about patient care, problem-solving, open to learn new skills, not afraid of a high paced environment and being a team player.

You will provide support to the following location: _ Guaynabo, PR _

Key Responsibilities

• Scheduling and/or rescheduling patient appointments
• Confirming patient appointments
• Contacting a list of potential leads
• Learning and providing information regarding our services
• Managing text messages
• Managing emails
• Scheduling and/or rescheduling patient appointments
• Confirming patient appointments
• Contacting a list of potential leads
• Learning and providing information regarding our services
• Managing text messages
• Managing emails

Requirements

• High school diploma or equivalent
• Fully bilingual (English and Spanish) Required
• Detail oriented
• Customer service experience
• Tech savvy

Benefits

• Competitive compensation
• Health insurance (Dental and Vision)
• Vacation leave
• Sick leave
• Paid holidays
• Paid lunch break