PATIENT ACCTS ASSOC

Premier Health; City of Troy (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

System Support seeks a Patient Accounts Associate to support healthcare billing, posting transactions and collections. You will discuss accounts with patients and third parties, ensure self-pay liability, and determine referral status for collections. Knowledge of self-pay policies and clinical trial billing will be useful.

The role requires 1–3 years in healthcare billing/collections, High School diploma or GED, and proficiency in MS Office. Shift varies; full-time at Troy, OH location.

Qualifications

• High School diploma or GED required.
• 1–3 years of healthcare billing, collections, or access experience.
• Associate degree in healthcare or business preferred.
• Typing 25 words per minute accurately preferred.
• Proficiency in Microsoft Word and Excel.
• Basic knowledge of accounting principles (debits and credits).
• Detail oriented with strong accuracy.
• Customer-focused with good communication.
• Ability to discuss accounts with patients and third parties.

Responsibilities

• Bill and collect third-party claims.
• Post billing and collection transactions.
• Ensure appropriate self-pay liability on accounts.
• Discuss accounts with patients and third parties responsible for payment.
• Determine status for referral to external legal collections.
• Ensure charges for clinical trial activities are billed correctly when applicable.
• Maintain compliance with departmental policies and procedures.

Skills

Customer Focus

Integrity and Trust

Interpersonal Savvy

Time Management

Detail Oriented

Basic Math Skills

Medical Terminology

Typing 25 wpm

Alphabetizing Names

Accuracy Review

Education

High School completion / GED

Healthcare or Business associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Position: Patient Accounts AssociateDepartment: PFS COMM/MCG SUPERVISIONBusiness Unit: System Support / MVHShift: Varies / 8-hour shift lengthStatus: Full-time/ 80 Hours Per PayLocation: 3130 N COUNTY ROAD 25A, TROY, OHPOSITION SUMMARYUnder the supervision of Patient Financial Services Supervisor, this position will be responsible for billing and collection of third-party claims, posting of billing and collection transactions, and ensuring appropriate self-pay liability on accounts up to and including final disposition of the account balance. All transactions must be completed in compliance with the departmental policies and procedures. This position will be knowledgeable of self-pay and financial assistance policies and will be required to discuss accounts with patients and third parties who are responsible for payment. This position will be responsible for determining the status for referral of accounts to external legal collections. This position will hold quality customer satisfaction as a top priority. Responsible for ensuring all charges related to clinical trial research activities are billed appropriately (if applicable to job duties).EDUCATIONMinimum Level of Education Required: High School completion / GEDPreferred educational qualifications: Healthcare or Business associate’s degree preferred.EXPERIENCEMinimum Level of Experience Required: 1 - 3 years of job-related experienceOther experience requirements: Must have two years of healthcare billing, collections, or access experience or banking collections experience. Associate’s degree in healthcare or business can be substituted for the two years of experienceKnowledge/SkillsTyping accurately 25 words per minute accurately preferred.Familiarity with Microsoft Office including Word and Excel are required.Basic knowledge of accounting principles, including debits and credits required.Ability to alphabetize and compare names and numbers required.Ability to review work for detailed accuracy and completeness required.Basic math skills including percentages required.Medical terminology preferred.Detail oriented- pays close attention to detailCustomer Focus (15): is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Integrity and Trust (29): is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.Dealing with Ambiguity (2): can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.Interpersonal Savvy (31): relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Time Management (62): uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.Composure (107): must be able to stay steady under pressure