PATIENT ACCTS ASSOC

Premier Health Partners; Troy (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Premier Health Partners is seeking a Patient Accounts Associate to support the Patient Financial Services team in Troy, OH. The role focuses on billing and collections for third-party claims, posting transactions, and maintaining accurate self-pay liability through final account disposition.

The ideal candidate has 1–3 years of healthcare billing experience, strong Microsoft Office skills, and attention to detail.

Qualifications

• Minimum education: High School completion or GED.
• Preferred: Healthcare or Business associate’s degree.

Responsibilities

• Billing and collection of third-party claims.
• Posting of billing and collection transactions.
• Ensure appropriate self-pay liability on accounts through final disposition.
• Discuss accounts with patients and third parties responsible for payment.
• Determine status for referral to external legal collections.
• Ensure charges related to clinical trial activities are billed if applicable.

Skills

Typing

MS Office

Medical terminology

Detail oriented

Customer focus

Integrity

Time management

Composure under pressure

Education

High School diploma / GED

Healthcare or Business associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Position: Patient Accounts Associate

Department: PFS COMM/MCG SUPERVISION

Business Unit: System Support / MVH

Shift: Varies / 8-hour shift length

Status: Full-time/ 80 Hours Per Pay

Location: 3130 N COUNTY ROAD 25A, TROY, OH

Position Summary

Under the supervision of Patient Financial Services Supervisor, this position will be responsible for billing and collection of third-party claims, posting of billing and collection transactions, and ensuring appropriate self-pay liability on accounts up to and including final disposition of the account balance. All transactions must be completed in compliance with the departmental policies and procedures. This position will be knowledgeable of self-pay and financial assistance policies and will be required to discuss accounts with patients and third parties who are responsible for payment. This position will be responsible for determining the status for referral of accounts to external legal collections. This position will hold quality customer satisfaction as a top priority. Responsible for ensuring all charges related to clinical trial research activities are billed appropriately (if applicable to job duties).

EDUCATION

Minimum Level of Education Required: High School completion / GED

Preferred educational qualifications: Healthcare or Business associate’s degree preferred.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Other experience requirements

Must have two years of healthcare billing, collections, or access experience or banking collections experience. Associate’s degree in healthcare or business can be substituted for the two years of experience

Knowledge/Skills

• Typing accurately 25 words per minute accurately preferred.
• Familiarity with Microsoft Office including Word and Excel are required.
• Basic knowledge of accounting principles, including debits and credits required.
• Ability to alphabetize and compare names and numbers required.
• Ability to review work for detailed accuracy and completeness required.
• Basic math skills including percentages required.
• Medical terminology preferred.
• Detail oriented- pays close attention to detail
• Customer Focus (15): is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Integrity and Trust (29): is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
• Dealing with Ambiguity (2): can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Interpersonal Savvy (31): relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Time Management (62): uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Composure (107): must be able to stay steady under pressure