Patient Accounts Supervisor

Centerstone; Kirksville (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

29 Days PTO

HRSA Loan Repayment eligibility

Comprehensive Benefits: Health, Dental

Retirement Plan & 403(b) Match

Life Insurance & EAP

Job summary

Brightli in Kirksville, MO is seeking a Patient Accounts Supervisor to lead a team of Billing Specialists and oversees billing workflows to ensure accurate and timely medical billing operations in a mission-driven setting.

The ideal candidate will have strong supervisory experience, deep knowledge of medical billing practices, and a commitment to excellence in service delivery. This in-person role offers comprehensive benefits and growth opportunities within our Financial Services department.

Qualifications

• Strong supervisory experience in billing operations.
• Knowledge of medical billing and electronic claims processing.
• Commitment to accuracy and excellence in service delivery.

Responsibilities

• Train and supervise Billing Specialists to ensure timely and accurate entry of transfers, discharges, and clinical reviews in external databases.
• Monitor clinical review requests and ensure timely receipt from program staff.
• Research outstanding accounts receivable for authorized services and submit claims to DMH for payment.
• Apply insurance credits in external databases for both basic and authorized services.
• Conduct weekly one-on-one meetings with supervisees to support development and address training needs.
• Provide timely reports to the Program Director, CFO, and Executive Team regarding client billing activity.
• Maintain a comprehensive understanding of billing rules across all programs.
• Perform audits of billable services for DMH programs, grants, and other funded initiatives.
• Monitor and rebill services impacted by funding source changes.
• Support company goals and objectives through proactive engagement and leadership.
• Perform other duties as assigned by leadership.

Skills

Supervisory experience

Medical billing knowledge

Service delivery excellence

Education

High school diploma with coursework in typing and business practices

Job description

Job Title: Patient Accounts Supervisor Location: Kirksville, MO Department: Financial Services Employment Type: Full-time, In-person Shift: Monday — Friday, 8:00 A.M. — 5:00 P.M. Job Summary Are you an experienced billing professional with a passion for leadership and process improvement? Join our team as a Patient Accounts Supervisor , where you’ll play a key role in ensuring accurate and timely billing operations that support our mission-driven services. As a Patient Accounts Supervisor, you will oversee a team of Billing Specialists, manage billing workflows, and ensure compliance with funding and reimbursement requirements. The ideal candidate brings strong supervisory experience, deep knowledge of medical billing practices, and a commitment to excellence in service delivery.

Position Perks & Benefits

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Comprehensive Benefits Package: Health, Dental, Vision, Retirement, Life Insurance & More
• Competitive 403(b) Plan — Up to 5% Match for Part-Time and Full-Time Employees
• Company-Paid Basic Life Insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement (When applicable)
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
• Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are an Equal Employment Opportunity Employer. Brightli is a Smoke and Tobacco Free Workplace.

• Train and supervise Billing Specialists to ensure timely and accurate entry of transfers, discharges, and clinical reviews in external databases.
• Monitor clinical review requests and ensure timely receipt from program staff.
• Research outstanding accounts receivable for authorized services and submit claims to DMH for payment.
• Apply insurance credits in external databases for both basic and authorized services.
• Conduct weekly one‑on‑one meetings with supervisees to support development and address training needs.
• Provide timely reports to the Program Director, CFO, and Executive Team regarding client billing activity.
• Maintain a comprehensive understanding of billing rules across all programs.
• Perform audits of billable services for DMH programs, grants, and other funded initiatives.
• Monitor and rebill services impacted by funding source changes.
• Support company goals and objectives through proactive engagement and leadership.
• Perform other duties as assigned by leadership.

Education & Experience Requirements

• High school diploma with coursework in typing and business practices.
• Minimum of three (3) years of experience in a secretarial or bookkeeping role, including at least two (2) years of computer-based work required.

Additional Qualifications

• Strong knowledge of medical billing and electronic claims processing.
• Proven ability to supervise and train staff effectively.
• Excellent communication and customer service skills.
• High accuracy in 10‑key and alphanumeric data entry.
• Proficiency in word processing, spreadsheets, databases, and web-based applications.

Supervisory Responsibilities

• Communicate organizational goals and encourage team participation.
• Provide leadership and guidance across all departmental functions.
• Monitor and support the execution of strategic objectives.
• Foster collaboration and input from all team members.
• Communicate changes and updates clearly and effectively.
• Address personnel issues with discretion and HR guidance.
• Champion change and manage implementation of new processes.
• Promote a team‑oriented culture and inclusive decision‑making.