Patient Accounts Supervisor

Burrell-Behavioral-Health; Kirksville (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO – 29 days

Comprehensive benefits: health, dental

403(b) plan – up to 5% match

Life Insurance

Flexible Spending Accounts

Employee Assistance Program (EAP)

Mileage reimbursement

Job summary

Burrell-Behavioral-Health is seeking a Patient Accounts Supervisor in Kirksville, MO to lead billing operations and ensure timely, compliant processing of claims for DMH-funded services.

The role requires supervisory experience, medical billing expertise, and commitment to service excellence within a mission-driven organization.

Qualifications

• Minimum of three (3) years of experience in a secretarial or bookkeeping role, including at least two (2) years of computer-based work.
• Strong knowledge of medical billing and electronic claims processing.
• Excellent communication and customer service skills.

Responsibilities

• Train and supervise Billing Specialists to ensure timely and accurate entry of transfers, discharges, and clinical reviews in external databases.
• Monitor clinical review requests and ensure timely receipt from program staff.
• Research outstanding accounts receivable for authorized services and submit claims to DMH for payment.
• Apply insurance credits in external databases for both basic and authorized services.
• Conduct weekly one-on-one meetings with supervisees to support development and address training needs.
• Provide timely reports to the Program Director, CFO, and Executive Team regarding client billing activity.
• Perform audits of billable services for DMH programs, grants, and other funded initiatives.
• Monitor and rebill services impacted by funding source changes.

Skills

Billing supervision

Medical billing

Staff training

Data entry

Education

High school diploma with coursework in typing and business practices

Tools

Billing software

External databases/DMH databases

Job description

Job Description:Job Title: Patient Accounts SupervisorLocation: Kirksville, MODepartment: Financial ServicesEmployment Type: Full-time, In-personShift: Monday – Friday, 8:00 A.M. – 5:00 P.M.Job SummaryAre you an experienced billing professional with a passion for leadership and process improvement? Join our team as a Patient Accounts Supervisor, where you’ll play a key role in ensuring accurate and timely billing operations that support our mission-driven services.As a Patient Accounts Supervisor, you will oversee a team of Billing Specialists, manage billing workflows, and ensure compliance with funding and reimbursement requirements. The ideal candidate brings strong supervisory experience, deep knowledge of medical billing practices, and a commitment to excellence in service delivery.Position Perks & Benefits29 Days of PTOEligibility for HRSA Loan Repayment (eligibility requirements apply)Comprehensive Benefits Package: Health, Dental, Vision, Retirement, Life Insurance & MoreCompetitive 403(b) Plan – Up to 5% Match for Part-Time and Full-Time EmployeesCompany-Paid Basic Life InsuranceEmergency Medical Leave ProgramFlexible Spending Accounts (Healthcare & Dependent Care)Health & Wellness ProgramEmployee Assistance Program (EAP)Employee Discount ProgramMileage Reimbursement (When applicable)Key ResponsibilitiesTrain and supervise Billing Specialists to ensure timely and accurate entry of transfers, discharges, and clinical reviews in external databases.Monitor clinical review requests and ensure timely receipt from program staff.Research outstanding accounts receivable for authorized services and submit claims to DMH for payment.Apply insurance credits in external databases for both basic and authorized services.Conduct weekly one-on-one meetings with supervisees to support development and address training needs.Provide timely reports to the Program Director, CFO, and Executive Team regarding client billing activity.Maintain a comprehensive understanding of billing rules across all programs.Perform audits of billable services for DMH programs, grants, and other funded initiatives.Monitor and rebill services impacted by funding source changes.Support company goals and objectives through proactive engagement and leadership.Perform other duties as assigned by leadership.Education & Experience RequirementsHigh school diploma with coursework in typing and business practices.Minimum of three (3) years of experience in a secretarial or bookkeeping role, including at least two (2) years of computer-based work required.Additional QualificationsStrong knowledge of medical billing and electronic claims processing.Proven ability to supervise and train staff effectively.Excellent communication and customer service skills.High accuracy in 10-key and alphanumeric data entry.Proficiency in word processing, spreadsheets, databases, and web-based applications.Supervisory ResponsibilitiesCommunicate organizational goals and encourage team participation.Provide leadership and guidance across all departmental functions.Monitor and support the execution of strategic objectives.Foster collaboration and input from all team members.Communicate changes and updates clearly and effectively.Address personnel issues with discretion and HR guidance.Champion change and manage implementation of new processes.Promote a team-oriented culture and inclusive decision-making.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Brightli is a Smoke and Tobacco Free Workplace.