Patient Accounts Specialist: Billing & Insurance Support

Community Mental Health Affiliates, Inc. (CMHA); New Britain (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement

11 holidays

Wellbeing days

PTO up to 24 days

Life Insurance

EAP program

Tuition discounts

CEUs access

Job summary

Community Mental Health Affiliates, Inc. (CMHA) in New Britain, CT is hiring a Patient Accounts Representative to coordinate billing and accounts receivable functions.

The role includes charge entry, claim submission, eligibility verification, and resolving insurance denials to maximize third-party revenue. This position requires a High School diploma or GED, with college courses in accounting preferred, and at least one year of billing experience.

Qualifications

• At least 1 year of billing or claims processing experience.
• Proficient with Microsoft Office (Word, Outlook, Excel).
• Experience with financial-management systems and EMR/billing software.
• Knowledge of HIPAA regulations.

Responsibilities

• Post daily receipts including client and insurance payments, denials, and delays.
• Monitor EMR queues to resolve eligibility and billing discrepancies.
• Research and resolve past-due balances with clients and third-party payers.
• Review EOBs and correct claim submission errors.
• Review Aging Reports and advise on write-offs with Billing Manager.
• Respond to billing inquiries with Front Desk & Finance.
• Manage Returned mail cases and update EMR for billing accuracy.
• Perform other duties as assigned.

Skills

Billing/claims experience

Microsoft Office

EMR systems familiarity

HIPAA knowledge

Education

High School Diploma / GED

Accounting coursework preferred

Tools

Billing software

EMR systems

Web-based applications

Job description

Community Mental Health Affiliates, Inc. (CMHA) in New Britain, CT is hiring a Patient Accounts Representative to coordinate billing and accounts receivable functions.

The role includes charge entry, claim submission, eligibility verification, and resolving insurance denials to maximize third-party revenue. This position requires a High School diploma or GED, with college courses in accounting preferred, and at least one year of billing experience.