Patient Accounts Representative II - Patient Accounting

University Health; Northpoint (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

University Health is seeking a Patient Accounts Representative II to join our Patient Accounts team in Northpoint, Kansas City. This full-time role supports timely billing and accurate accounts closure in a fast-paced revenue cycle environment.

You will handle daily billing for insurance claims, follow up on outstanding balances, and navigate multiple payors including commercial, Medicare, and Medicaid, while ensuring HIPAA-compliant processes and accurate coding.

Qualifications

• Associate's degree (or equivalent experience) preferred.
• 2–3 years of experience in a hospital, physician's office, or insurance billing.
• Knowledge of insurance reimbursement and government payors.
• Ability to balance a spreadsheet and manage billing workflows.
• Clear written and phone communication with patients, coworkers, and payors.

Responsibilities

• Take daily billing of insurance claims and follow up on outstanding balances (payor and self-pay).
• Monitor, reconcile, and resolve accounts to keep books clean.
• Navigate complex insurance systems and workflows with accuracy.
• Work with commercial insurance, Medicare, Medicaid, and special programs.
• Act as go-to expert on third-party billing processes and regulatory compliance.
• Maintain high quality with low errors to support mission and reputation.

Skills

Attention to detail

Insurance knowledge

Communication skills

Education

Associate's degree

Tools

Electronic health systems

Excel

Outlook

10-key calculator

837i forms

ICD-10/CPT/HCPC codes

Job description

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

Please log into myWORKDAY to search for positions and apply.

Patient Accounts Representative II - Patient Accounting

101 Truman Medical Center

Job Location

Northpoint

Kansas City, Missouri

Department

Patient Accounts

Position Type

Full time

Work Schedule

7:00AM - 3:30PM

Hours Per Week

40

Job Description

Bring your skills, make an impact, and help keep the revenue cycle rolling smoothly!

Join our team as a Billing & Collections Specialist, where your attention to detail and insurance know-how will help ensure patients are billed accurately and accounts are closed with care.

What You’ll Be Doing:

• Taking the reins on daily billing of insurance claims and following up on outstanding balances (both payor and self-pay)

• Monitoring, reconciling, and resolving accounts like a pro - because clean books = happy team

• Navigating complex insurance systems and workflows with ease and accuracy

• Working with commercial insurance, Medicare, Medicaid , and special programs like a seasoned pro

• Acting as our go-to expert on third-party billing processes and regulatory compliance

• Keeping quality high and errors low - your work directly supports our mission and reputation

Tools of the Trade:

• A mix of electronic health systems , Excel , Outlook , and your trusty 10-key calculator

• Familiarity with 837i forms , ICD-10/CPT/HCPC codes , revenue codes , and HIPAA transaction sets

• A good grasp of medical terminology - no need to be a doctor, but bonus points if you can decode acronyms in your sleep

You’ll Thrive If You:

• Have an Associate's degree (or equivalent experience - we value skill!)

• Bring 2-3 years of experience in a hospital, physician's office, or insurance billing role

• Know your way around insurance reimbursement and government payors

• Can balance a spreadsheet and handle billing workflows with confidence

• Communicate clearly - both in writing and over the phone - with patients, coworkers, and payors

Bonus Points For:

• A strong sense of ownership and curiosity

• The ability to work independently without losing your team-player spirit

• A sense of humor - because let's face it, billing can be weird sometimes