Patient Accounts Representative

Coastal Horizons; Wilmington (NC); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

Coastal Horizons in Wilmington, NC is seeking a Patient Accounts Representative to manage patient billing, generate statements, and record payments from multiple sources. You will respond to patient questions and explain charges and coverage.

The role requires 2–3 years in billing, knowledge of healthcare billing systems, Excel proficiency, and strong organizational and analytical skills. This full-time position offers a competitive salary and benefits.

Qualifications

• High school diploma or GED with 2-3 years experience in billing roles.
• Familiar with healthcare billing systems and revenue cycle procedures.
• Experience with billing private insurance and reading remittances.
• Customer service experience with resolving issues.
• Basic computer skills including Excel.
• Strong organizational and analytical abilities.
• Working knowledge of cash management principles.

Responsibilities

• Answer and manage patient calls about medical bills.
• Explain bills and insurance coverage clearly to patients.
• Post and report payments per policies.
• Verify accounts against the accounts receivable ledger.
• Reconcile client accounts weekly before statements.
• Report monthly revenue and AR status.
• Maintain cooperative work environment and assist team.
• Proficient with MS Office and medical billing software.
• Perform other duties as assigned.
• Sedentary work with light lifting up to 10 lbs.

Skills

Billing concepts

Customer service

Excel

Organizational skills

Analytical skills

Cash handling

Education

High school diploma or GED

Tools

Medical billing software

MS Office

Job description

At Coastal Horizons, we are dedicated to making a positive impact on individuals and communities. As a leading provider of comprehensive behavioral health services, we believe in the power of compassionate care, inclusivity, and teamwork. We are currently seeking a motivated and passionate Patient Accounts Representative to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.

JOB TITLE

Patient Accounts Representative

SCHEDULE

Monday-Friday; 8-5; Full Time

LOCATION

WILMINGTON, NC NEW HANOVER

Required Educational/Experiential Qualifications

• High school diploma or GED with 2-3 years experience related to responsibilities specified. Familiar with billing concepts, practices, and procedures.
• Knowledge of health care billing systems specific to the revenue cycle; including procedures, documentation, and standards.
• Previous experience with billing private insurance companies and reading remittances to identify the patient’s responsibilities.
• Customer service experience with handling complaints, providing appropriate solutions for the customer and follow up to resolve any issues.
• Basic computer skills including Excel.
• Strong organizational, problem solving and analytical skills.
• Working knowledge of cash management principles and/or procedures.

General Statement Of Duties

The Patient Accounts Representative is responsible for reviewing patient accounts for accuracy, generating statements, recording payments received from clients via multiple sources (client portals, telephone and mail), responding to all patient questions.

Essential Duties And Tasks

• Answer and manage patient phone calls regarding their medical bills and billing-related questions.
• Provide accurate and clear explanations to patients about their bills and insurance coverage.
• Post and report payments received in compliance with financial policies and procedures.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Reconcile client accounts weekly prior to generating statements.
• Report monthly patient revenue.
• Generate financial statements and reports detailing accounts receivable status.
• Maintains a cooperative work environment to foster Coastal Horizons Center's missions and values and to meet goals.
• Proficient with MS Office (Word and Excel); excellent with spreadsheets and medical billing software applications.
• Performs miscellaneous job-related duties as assigned.
• Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently on constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to prepare and analyze data and figures and operate computer terminal.

Salary & Benefits

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.