Patient Accounts Representative

H2 Health; Jacksonville (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

PTO & holidays

Growth opportunities

Flexible scheduling

Life insurance

Rewards & discounts

Job summary

H2 Health is seeking a Patient Accounts Representative in Jacksonville, FL to manage billing, claims, and collections, serving as a bridge between patients, providers, and payers.

You will review claims, collect payments, monitor AR, and support accurate documentation and billing compliance within our clinical teams.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in medical billing, collections, or patient accounts.
• Strong understanding of insurance claims, EOBs, and reimbursement procedures.
• Familiarity with EMR/EHR systems and office software.
• Excellent communication, organization, and problem-solving skills.
• Ability to handle sensitive financial and medical information with discretion.

Responsibilities

• Review and process claims for accuracy before submission.
• Make collections calls and process payments within the EMR.
• Monitor accounts receivable and follow up on unpaid claims.
• Communicate with patients regarding accounts, balances, and benefits.
• Collaborate with clinical and administrative teams for accurate billing.

Skills

Billing & claims

Insurance claims

EMR/EHR proficiency

Communication

Data accuracy

Discretion

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Patient Accounts Representative | H2 Health

Location: 484 Riverside Ave, Jacksonville, FL 32202

At H2 Health, we understand that patient care goes beyond the clinic floor. Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision. As a Patient Accounts Representative, you’ll be a key player in supporting our mission to deliver seamless, patient-centered care.

Your Role:

As a Patient Accounts Representative, you’ll manage critical billing and reimbursement functions, serving as a vital link between patients, providers, and payers.

• Review and process claims for accuracy and completeness before submission
• Making collections calls and processing payment within the EMR
• Monitor accounts receivable, follow up on unpaid claims, and resolve denials
• Communicate with patients regarding their accounts, balances, and insurance benefits
• Work closely with clinical and administrative teams to ensure accurate documentation and billing compliance
• Maintain patient account records with integrity, confidentiality, and attention to detail

• High school diploma or equivalent; coursework in healthcare billing or finance preferred
• At least 1 year of experience in medical billing, collections, or patient accounts
• Strong understanding of insurance claims, EOBs, and reimbursement procedures
• Familiarity with EMR/EHR systems and office software
• Excellent communication, organization, and problem-solving skills
• Ability to handle sensitive financial and medical information with discretion

Join our dynamic team and make a meaningful impact in the healthcare field!

Why H2 Health?

We’re more than a workplace, we’re a community.

• Competitive hourly pay
• Full benefits: medical, dental, vision, and 401(k) with match
• PTO, paid holidays, and company-paid life insurance
• Growth opportunities in healthcare administration and operations
• Work-life balance with flexible scheduling options
• Supportive, clinician-led team culture
• Additional perks: parental leave, employee rewards, discounts, and recognition programs

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.