Patient Accounts Representative

WMH Alzheimer’s Support Group; Honesdale (Wayne County); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ocean State Job Lot seeks a billing specialist to handle incoming patient calls, verify insurance coverage, and process payments. The role involves resolving billing inquiries and communicating balances to patients, while coordinating with insurers to ensure accurate claims and timely reimbursements.

Responsibilities include posting payments, following up on unpaid claims with carriers and agencies, and maintaining organized records with Excel and Word proficiency.

Qualifications

• Verbal and written communication skills required.
• Strong computation and organizational abilities.
• Detail-oriented with basic problem solving.
• Related office experience with Excel/Word preferred.

Responsibilities

• Answer incoming patient phone calls.
• Verify insurance coverage.
• Process payments and resolve billing inquiries.
• Communicate with patients about outstanding balances.
• Work with insurance companies for accurate claims submission and timely reimbursements.
• Bill hospital claims to carriers and government agencies; follow up on unpaid claims with third parties.

Skills

Communication

Computation

Organizational skills

Attention to detail

Microsoft Excel

Microsoft Word

Billing inquiries

Tools

Microsoft Excel

Microsoft Word

Job description

Full-Time (This is not a remote position)

Responsible for answering incoming patient phone calls, Verifying insurance coverage, processing payments, resolving billing inquiries, communicating with patients about their outstanding balance, working with insurance companies to ensure accurate claims submission and timely reimbursements. Billing hospital claims to various insurance carriers and governmental agencies following up on unpaid claims with various insurance carriers and/or governmental agencies, which could include following up with collection agencies, attorneys and/or other third-party agents.

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.

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