Patient Accounts Representative

Wayne Memorial Hospital Honesdale, Pa; Honesdale (Wayne County); On-site; USD 38,000 - 52,000; Full time

Job summary

Wayne Memorial Hospital in Honesdale, PA is seeking a full-time Billing / Patient Accounts specialist to support patient billing and insurance processes. You will handle incoming calls, verify coverage, process payments and resolve inquiries to help ensure timely reimbursement.

The role requires clear verbal and written communication, strong organizational skills and proficiency with Excel and Word. Prior office experience in a healthcare billing environment is preferred.

Qualifications

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, understand EOBs.
• Related office experience and computer skills preferred.

Responsibilities

• Answer incoming patient phone calls.
• Verify insurance coverage and process payments.
• Resolve billing inquiries and communicate with patients about balances.
• Work with ins carriers to ensure accurate claims submission and timely reimbursements.
• Bill hospital claims to various carriers and gov't agencies; follow up on unpaid claims with carriers/agents.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Full-Time (This is not a remote position)

Responsible for answering incoming patient phone calls, Verifying insurance coverage, processing payments, resolving billing inquiries, communicating with patients about their outstanding balance, working with insurance companies to ensure accurate claims submission and timely reimbursements. Billing hospital claims to various insurance carriers and governmental agencies following up on unpaid claims with various insurance carriers and/or governmental agencies, which could include following up with collection agencies, attorneys and/or other third-party agents.

Job Requirements

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.