Patient Accounts Representative

Ocean State Job Lot; Honesdale (Wayne County); On-site; USD 36,000 - 48,000; Full time

Job summary

Ocean State Job Lot in Honesdale, PA is seeking a full-time Billing Clerk to handle patient billing inquiries and payments. You will verify insurance coverage, communicate about balances, and collaborate with insurers to ensure claims submission and timely reimbursements.

Responsibilities include answering calls, maintaining accurate records, and using Microsoft Excel and Word to manage accounts. This role requires clear verbal and written communication and strong numerical skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong numerical ability and understanding of Explanation of Benefits.
• Detail-oriented with basic problem-solving skills.
• Experience with Microsoft Excel and Word preferred.

Responsibilities

• Answer incoming patient calls and address billing inquiries.
• Verify insurance coverage and process payments.
• Follow up on unpaid claims with insurers or agencies.
• Communicate with patients about outstanding balances.
• Maintain accurate records and documentation.

Skills

Verbal communication

Written communication

Numerical skills

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Full-Time (This is not a remote position)

Responsible for answering incoming patient phone calls, Verifying insurance coverage, processing payments, resolving billing inquiries, communicating with patients about their outstanding balance, working with insurance companies to ensure accurate claims submission and timely reimbursements. Billing hospital claims to various insurance carriers and governmental agencies following up on unpaid claims with various insurance carriers and/or governmental agencies, which could include following up with collection agencies, attorneys and/or other third-party agents.

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.

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