Patient Accounts Representative

Peak Vista Community Health Centers; Colorado Springs (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

403(b) Retirement with Company Match

Paid Time Off

Tuition Assistance

Perks Rewards

Employee Assistance Program

Job summary

Peak Vista Community Health Centers is a nonprofit health care organization providing medical, dental, and behavioral health services through 20 outpatient centers in Colorado. The Patient Accounts Representative – Eligibility support billing functions within a hospitality-driven culture and serves over 74,300 patients annually.

Position focuses on billing accuracy, data entry, and coordination of member benefits.

Qualifications

• Minimum one year of customer service experience.
• Medical terminology desired but not required.
• Strong data entry and basic computer skills.

Responsibilities

• Understand billing details for third-party payors and programs.
• Enter or approve data in the system to ensure accurate accounts receivable.
• Process third-party billing via electronic, portal, or paper formats.
• Reconcile payments to patient accounts with correct codes.
• Coordinate and verify member benefits; adjust accounts as needed.

Skills

Customer service

Medical billing

Data entry

Communication

Education

High School Diploma or equivalent

Job description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay):

$16.25to $23.20/hourly, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

Summary:

The Patient Accounts Representative – Eligibility support billing functions.

Essential Duties and Responsibilities include the following:

• Responsible for understanding the billing details and requirements for all third party payors and miscellaneous programs.
• Enters and/or approves data into the computer system according to appropriate guidelines to ensure that PVCHC accounts receivable is correct.
• Third party billing via electronic, Web portal or hardcopy formats.
• Ability to reconcile payments to patient accounts with appropriate codes.
• Coordination of member benefits.
• Adjusting member accounts based on updated information.
• Performs other duties as assigned.

Supervision Received:

Patient Accounts Manager

Supervision Exercised:

None

Suggested Competencies:

• Customer Focus – Monitors client satisfaction. Establishes partner relationships with clients
• Oral Communication – Communicates well one on one
• Attendance and Punctuality
• Resourcefulness – Passionately finds ways over, around, or through barriers to success

Contributes to a culture of kindness. Adheres to assigned schedules. Displays a willingness to learn. Effectively adapts to departmental and organizational changes. The Patient Accounts Representative – Eligibility position and job functions are a value-added service requiring commitment to Peak Vista's Core Values. Must also display strong detailed oriented skills with the proven ability to multitask.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School Diploma or equivalent required.

Work Experience:

Medical terminology desired, understands medical and financial confidentiality, minimum 1 year of customer service experience required. ICD-10 and CPT-4 coding desired. Payment balancing experience desired.

Language Ability:

Must have superior communication and customer service skills

Reasoning Ability:

Ability to handle multiple tasks simultaneously in a timely manner, ability to communicate in person, by phone and in writing in a clear, concise and professional manner, ability to reason and prioritize responsibilities effectively and ability to resolve problems with minimal assistance.

Computer Skills:

Data entry skills required, expedient and accurate use of 10 key and basic computer skills required.

Certificates and Licenses:

None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand and walk.

Application Deadline:

Applications will be accepted through 11/1/2026. This deadline is based on our current hiring needs and may be extended if necessary. Any extension will be reflected in this job posting.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s