Patient Accounts Rep

Charleston Area Medical Center; Charleston (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Charleston Area Medical Center in Charleston, WV is seeking a Patient Accounts Rep to handle third-party billings and patient accounts. The role focuses on accurate invoicing, payment arrangements, refunds, and inquiries, supporting timely cash flow and account resolution.

You will bill inpatient and outpatient accounts, collect payments within 90 days, handle unapplied payments, and respond to patient and third-party inquiries, working in a general hospital setting with regular day shifts.

Responsibilities

• Bill all inpatient and outpatient accounts assigned by the Unit Billing Supervisor.
• Collect and make payment arrangements within 90 days after first notice of delinquency.
• Refund any overpayments to third parties or individuals within assigned area.
• Substantiate and dispose of unapplied activity payments in assigned area.
• Handle all patient and third party inquiries regarding account status.

Job description

Patient Accounts Rep -- Patient Accounts -- General Hospital (Job ID: 79823)

Job Summary

The rendering of accurate third party billings to organizations responsible for payment of medical services.

Responsibilities

• Bill all inpatient and outpatient accounts assigned by the Unit Billing Supervisor.
• Collect and make payment arrangements when applicable for all accounts assigned within ninety (90) days after first notice of delinquency.
• Responsible for all refunding on any over payments made by third parties or individuals within assigned area or responsibility.
• Substantiate and dispose of all unapplied activity payments in assigned area of responsibility.
• Handle all patient and third party inquiries regarding the status of any account within assigned area responsibility.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities

(Essential duties common to all positions)

• Maintain and document all applicable required education.
• Demonstrate positive customer service and co-worker relations.
• Comply with the company's attendance policy.
• Participate in the continuous, quality improvement activities of the department and institution.
• Perform work in a cost effective manner.
• Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
• Perform work in alignment with the overall mission and strategic plan of the organization.
• Follow organizational and departmental policies and procedures, as applicable.
• Perform related duties as assigned.

Education

High School Diploma or GED (Required) Experience: None

Credentials

No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: General Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist:Lisa J. Craft [e-mail]