Patient Accounts Refund Supervisor

Jobtailor; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor is seeking a supervisor for the insurance billing teams in Kentucky. You will oversee day-to-day operations, ensure accurate and timely patient billing, and maintain compliance with policies and regulations. You will collaborate with managers and departments to resolve discrepancies and improve workflows.

The role requires leadership in supervising billing staff, strong analytical abilities, and excellent communication to train and monitor performance across teams.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in patient financial services or healthcare billing.
• Ability to supervise billing and collection processes.
• Strong communication, interpersonal, and time-management skills.
• Knowledge of healthcare billing regulations and compliance.

Responsibilities

• Supervise the day-to-day work of the insurance billing teams.
• Ensure accurate and timely billing for patient accounts.
• Oversee billing staff and ensure regulatory and hospital policy compliance.
• Collaborate with manager and departments to resolve billing discrepancies.
• Maintain operational workflow in insurance accounts receivable management.
• Oversee billing operations, staff training, and performance monitoring.

Skills

Billing supervision

Healthcare billing knowledge

Analytical thinking

Time management

Communication skills

Interpersonal skills

Education

High school diploma/GED

Job description

• Supervises the day‑to‑day work of the insurance billing team(s)
• Ensures accurate and timely billing processes for patient accounts
• Supervises billing staff and ensures compliance with regulations and hospital policies
• Works closely with manager and other departments to resolve billing discrepancies
• Responsible for maintaining operational workflow in insurance accounts receivable management
• Includes billing operations oversight, training, and performance monitoring

Requirements

• Education: High school diploma/GED required
• Minimum of 2 years of experience in patient financial services or healthcare billing
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in supervising billing and collection processes
• Strong analytical and problem‑solving skills
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time‑management skills

Core Competencies

Demonstrates expertise in supervising billing operations, ensuring compliance with healthcare regulations, and maintaining efficient workflows in insurance accounts receivable management. Strong analytical, organizational, and communication skills are essential for resolving billing discrepancies and training staff effectively.