Patient Accounts Receivable Representative

Physical Therapy & Sports Medicine Centers; West Hartford (CT); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading therapy practice is seeking a Patient Accounts Receivable Representative to join their remote team. The role involves calling patients to collect outstanding balances while ensuring outstanding customer service. Applicants should have 1-2 years of experience in collections and excellent organizational and communication skills. The ideal candidate will also possess proficiency in Microsoft Office tools. This is an opportunity to contribute to a patient-centric, community-focused organization dedicated to exceptional care and service.

Qualifications

• High School diploma or equivalent required.
• 1 – 2 years' experience in patient account collections.
• Strong customer service orientation.
• Excellent time management and organizational skills.
• Strong interpersonal and communication skills.
• Proficient in data entry and Microsoft Office.

Responsibilities

• Provide excellent customer service to patients.
• Contact patients to collect outstanding balances.
• Process credit card payments and post them to accounts.
• Utilize reporting to identify and collect account payments.
• Handle incoming calls for patient balance inquiries.
• Document account and collections activities.

Skills

Customer service focused

Excellent time management

Organizational skills

Interpersonal communication

Data entry skills

Microsoft Office proficiency

Education

High School diploma or equivalent

Tools

Excel

Microsoft Office

Job description

P hysical Therapy & Sports Medicine Centers (PTSMC) seeks an outgoing, customer centric focused professional for our Patient Accounts Receivable Representative team.

This role supports patient collections for our 38 outpatient physical therapy clinics. This is a fully remote position focused on calling patients to collect outstanding balances. Prior experience is required.

About Us:

At PTSMC, we're not just another healthcare provider - we're a community-focused, forward-thinking private outpatient physical therapy practice dedicated to transforming the lives of our patients by providing outstanding care and service. We're driven by a commitment to personalized care, cutting-edge treatments, and a supportive environment for both our team and our patients. We foster a collaborative and inclusive culture where creativity, initiative, and dedication are valued and recognized.

Key Responsibilities Include:

• Provide an outstanding customer service experience for patients with all correspondence
• Contact patients by telephone to collect patient balances while the patient is treating
• Process patient credit card payments and post to patient account
• Utilize patient accounts receivable reporting to work accounts and collect payment
• Handle incoming calls regarding patient balances for all clinics
• Communicate any changes in insurance information to the billing department
• Document patient account and collections activity to the billing department and front desk

Qualifications:

• High School diploma or the equivalent
• 1 – 2 years’ experience with collecting on patient accounts
• Customer service focused
• Excellent time management and organizational skills
• Excellent interpersonal and communication skills
• Strong computer skills including data entry, Excel & Microsoft Office and ability to navigate multiple programs, browsers, network connections, file management and search tools

Learn more about PTSMC by visiting www.ptsmc.com and apply today!