Patient Accounts & Insurance Follow-Up Specialist

Hamilton Memorial Hospital District; McLeansboro (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hamilton Memorial Hospital District in McLeansboro, IL, is hiring a full-time Patient Account Follow-Up Specialist. The role manages insurance claim follow-up and collaborates with providers and insurers to resolve unpaid or denied claims.

Responsibilities include preparing appeals, maintaining accurate patient records, supporting registration, and assisting billers to ensure timely claim resolution. The position uses EPIC with MyChart for patients and staff.

Qualifications

• Must have high school diploma or equivalent.
• Good public relation skills and ability to interact with people.
• Basic typing and computer skills; familiarity with insurance, CPT/HCPCS, and billing terminology.

Responsibilities

• Oversee insurance claim follow-up with providers and carriers to resolve unpaid/denied claims.
• Prepare appeals and maintain accurate patient information; support registration activities.
• Collaborate with billers to ensure timely claim resolution; liaison with clearinghouse and assist with troubleshooting.
• Support special projects assigned by Revenue Cycle Supervisor to improve revenue cycle performance.

Skills

Public relations

Interpersonal skills

Teamwork

Detail oriented

Education

High school diploma

Tools

EPIC

MyChart

Job description

Hamilton Memorial Hospital District in McLeansboro, IL, is hiring a full-time Patient Account Follow-Up Specialist. The role manages insurance claim follow-up and collaborates with providers and insurers to resolve unpaid or denied claims.

Responsibilities include preparing appeals, maintaining accurate patient records, supporting registration, and assisting billers to ensure timely claim resolution. The position uses EPIC with MyChart for patients and staff.