Patient Account Follow-Up Specialist

Hamilton Memorial Hospital District; McLeansboro (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hamilton Memorial Hospital District in McLeansboro, IL, is hiring a full-time Patient Account Follow-Up Specialist. The role manages insurance claim follow-up and collaborates with providers and insurers to resolve unpaid or denied claims.

Responsibilities include preparing appeals, maintaining accurate patient records, supporting registration, and assisting billers to ensure timely claim resolution. The position uses EPIC with MyChart for patients and staff.

Qualifications

• Must have high school diploma or equivalent.
• Good public relation skills and ability to interact with people.
• Basic typing and computer skills; familiarity with insurance, CPT/HCPCS, and billing terminology.

Responsibilities

• Oversee insurance claim follow-up with providers and carriers to resolve unpaid/denied claims.
• Prepare appeals and maintain accurate patient information; support registration activities.
• Collaborate with billers to ensure timely claim resolution; liaison with clearinghouse and assist with troubleshooting.
• Support special projects assigned by Revenue Cycle Supervisor to improve revenue cycle performance.

Skills

Public relations

Interpersonal skills

Teamwork

Detail oriented

Education

High school diploma

Tools

EPIC

MyChart

Job description

Full Time, 80 Hours Per Pay Period

Department: Business Office

Position Posted On: 09/10/2026

Requirements

Education: Must possess a high school diploma or equivalent.

Training and Experience: Must have good public relation skills and interact with people well. Previous Medical office experience preferred. Works well in an environment with firm deadlines; results-oriented. Perform multiple tasks effectively. Able to work both independently and as part of a team. Strong analytical skills are required. Capable of making timely, independent decisions. Detail-oriented and ability to prioritize work. Must maintain patient confidentiality and information per policy and procedures. Must be dependable, trustworthy & flexible.

Job Knowledge: Basic typing & computer skills are necessary. Basic knowledge of insurance, CPT, HCPC and other billing terminology are necessary.

Description: Hamilton Memorial Hospital District has an immediate opening for a full-time Patient Account Follow-up Specialist. At HMHD our mission is to enhance the delivery of healthcare to our community and the surrounding area by providing accessible quality healthcare services. HMHD utilizes the premier electronic medical record system EPIC with My Chart as an amenity for patients and staff.

Job Summary

The Patient Account Follow-Up Specialist oversees insurance claim follow-up activities, working directly with providers and insurance carriers to resolve unpaid or denied claims. This position also prepares appeals, maintains accurate patient information, supports registration activities, and works closely with billers to ensure timely claim resolution. The specialist serves as a key contact with our clearinghouse and assists with troubleshooting and support issues when needed. In addition, the role provides support on special projects assigned by the Revenue Cycle Supervisor. Through proactive account follow-up and collaboration across departments, this position plays a critical role in improving revenue cycle performance and patient account management.

Wage Range

$15.45 - $20.43 per hour