Patient Accounting/Treatment Plan Supervisor

University of Minnesota; Minneapolis (MN); On-site; USD 71,000 - 85,000; Full time

Job summary

University of Minnesota is seeking a Patient Accounting/TP Supervisor to lead the Patient Accounting and Treatment Plan coordination teams. The role ensures compliance with dental terminology, HIPAA, and school policies while supporting high-quality customer service.

The supervisor will oversee daily billing, coordination with clinics, insurers, and central accounting, and drive improvements in processes and documentation within the EHR system.

Qualifications

• BA/BS plus at least four years of experience or a combination of related-education and work experience to equal at least eight years.
• Two years of supervisory experience in a medical, dental or other clinical environment.
• Patient accounting experience with third party payers; dentistry terminology and codes.

Responsibilities

• Direct supervision of staff including Treatment Plan Coordinators, Insurance verification specialist, and Patient Accounting; manage 7 FTE.
• Hire, coach, train, and evaluate staff; manage performance reviews and disciplinary processes.
• Oversee treatment plan coordination, billing and collection functions; ensure HIPAA compliance.
• Oversee accounts receivable adjustments and monthly write-offs; monitor credit balances and collections.
• Act as Patient Accounting EHR SuperUser and manage related systems and codes.

Skills

Staff supervision

Dental terminology

HIPAA compliance

Customer service

Communication

Education

Bachelor's degree

Tools

AxiUm

EHR system

Job description

About the Job

Patient Accounting/Treatment Plan Supervisor 7303HA - Allied Healthcare Professional 3 Supervisor

Location: Twin Cities

Full/Part Time: Full-Time

Regular/Temporary: Regular

Reports to: Finance/Joel H. - dotted line to Dr. Olin Patient Accounting

This position is required to be onsite all days of the week.

Position Description

The Patient Accounting/TP Supervisor oversees patient accounting/insurance and treatment plan coordinator staff. This position is key to partnership between Patient Accounting and Clinical Operations/Patient Experience areas by providing knowledge and assuring compliance in insurance, dental terminology/procedures codes, federal, University and School of Dentistry policies, along with ensuring high standards of quality customer service. This position assists in ensuring best business practices in tandem with excellent clinical and academic experiences at the School of Dentistry.

Responsibilities for the position include but are not limited to:

Staff Supervision and Team Collaboration - 50%

• Direct supervision of staff including Treatment Plan Coordinators, Insurance verification specialist, and Patient Accounting. Interview, hire, train and supervise 7 FTE. Evaluate, assign, and monitor workflow; recommend staffing levels/adjust as necessary.
• Hire, coach, train, assign work, evaluate, reward, transfer, suspend, promote, discharge, discipline and handle disciplinary processes such as grievances as necessary.
  • Utilize input (evaluations) from residents, students, faculty and employee self-evaluations to assess employees' work performance. Take action to correct or improve areas of performance that require attention.
  • Evaluate mid-probation, probation and annual performance reviews with staff and conduct timely assessments of staff as appropriate.
  • Foster a collaborative, teamwork-oriented environment that is respectful, knowledgeable, accurate, complete, informative and timely. Promote and approve skill development seminars for staff.
  • Participate in corrective action/discipline of staff as needed to address performance issues.
• Mentor staff, manage attendance and approve or deny requests for absences, provide constructive criticism and positive encouragement as appropriate.
• Investigate and resolve daily operational (complex) problems associated with the unit's responsibilities. Promote independent decision making on routine to moderate/complex problems with staff. Serve as mediator with escalated situations. Request and oversee set up of computers/other equipment for new hires and current staff.
• Promote and maintain a positive, professional demeanor with all customers, both internal and external.

• Ensure staff compliance with all relevant policies and guidelines.

Business Operations

Treatment Plan Coordination, Billing And Fee Collections - 20%

• Oversee daily treatment plan coordination, billing and collection functions.
• Coordinate business activities between patient check-in, clinic personnel, central accounting, insurance office and other units.
  • Work with Patient Accounting and Clinical Systems supervisors, clinic directors, faculty and staff on new initiatives.
  • Review and upgrade processes; ensure HIPAA compliance, U Retention Schedule, fee collections laws, insurance and other business regulations and rules.
• Develop or revise training materials, operational procedures and how-to, etc. Ensure appropriate documentation in the EHR.
• Ensure effective payment methods to minimize billings, customer service complaints, income loss and administrative cost. Ensure low-risk payment terms are established.
• Maximize in-house fee collections.
  • Review treatment plan coordination sessions, patient appointments and/or account inquiries.
  • Monitor account alerts on patient records.
  • Pursue fee collections and make collection calls, as required.
  • Oversee monthly patient billing statements and collection letters.
• Work with Clinical Systems administration and/or faculty on problem accounts, BBB inquiries, and/or letters from Attorney General's office.
• Act as a liaison between Patient Accounting, faculty, staff and students in the undergraduate and graduate clinics.
  • Handle and resolve demanding and/or challenging disputes/complaints from customers (patient/guarantor, students, clinic personnel, general public and staff).
  • Ensure de-escalation skills are practiced including good listening skills.
  • Define complaint and/or problem, evaluate and resolve; ascertain results.
  • Adhere to policies and procedures.

  • Work to reduce Patient Accounting customer service complaints.

Accounts Receivable Oversight - 20%

• Daily oversight and approval of accounts receivable adjustments initiated by clinics and/or Patient Accounting staff.
• Investigate and resolve disputed and/or other adjustment discrepancies. Ensure monthly A/R adjustment submissions are processed. Audit accounts for accuracy, as required.
• Oversee and approve patient/guarantor credit balance refunds. Monitor and assign Credit Balance Report Accounts. Audit problem and other patient accounts.

• Coordinate and recommend monthly write offs. Oversee submission of accounts for Revenue Recapture program and collection agency handling.

Other Duties as Assigned 10%

• Electronic Health Record (AxiUm) Financial Management.
  • Act as Patient Accounting EHR SuperUser. Attend webinars and/or other related axiUm meetings.
  • Activate/inactivate procedure codes for pre-determination/prior authorization, for board/mock board/screenings prior and after exams. Activate provider codes in order for staff to enter missing charges. Enter new codes/fees.
  • Act as MN-ITS website administrator for staff.
• Miscellaneous
  • Verify vendor invoices; initiate and oversee payments.
  • Coordinate student check out/sign off on students own accounts prior to graduation.
  • Continue professional development through attendance of courses, workshops, seminars and other meetings.
  • Serve on and/or provide administrative or other support for Department, School and University-wide committees and groups, as appropriate.
  • Provide backup for team members as needed and other special projects as assigned.

Qualifications

Required Qualifications:

• BA/BS plus at least four years of experience or a combination of related-education and work experience to equal at least eight years.
• At least two years of supervisory experience in a medical, dental or other clinical environment.
• Patient accounting experience, including payment coordination with third party payers. Dentistry-specific experience including knowledge of dental terminology and procedure codes.
• Proven knowledge of and ability to follow HIPAA, federal and state guidelines, Fair Credit Act and payment/cash handling procedures.
• Excellent written and verbal communication and interpersonal skills.
• Experience utilizing an Electronic Health Record system.
• Ability and willingness to navigate complex, challenging and difficult situations.

Preferred Qualifications:

• Ability to clearly communicate/explain complex information.
• Experience in an educational setting.
• Supervision in a union environment; familiarity with union/collective bargaining rules and regulations.

About the Department

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

Pay and Benefits

Pay Range: $70,844 - $85,000; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.