Patient Accounting Manager

The University of Kansas Health System; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Accounting Manager for the Southlake Campus to oversee the Patient Accounting Team and optimize reimbursements. You will analyze trends, supervise daily operations across functions like clinical trials, payment posting, credits & refunds, denials management, and insurance follow up, while ensuring staff adherence to policies.

Lead the team, coach staff, manage budgets, and drive policy improvements to enhance financial counseling

Qualifications

• High school graduate with 5+ years in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• Associate degree in Business, Healthcare Administration or related field from an accredited college or university.
• Must be actively enrolled in an Associate's Degree program with completion date within 1 year from date of hire.
• Designated Epic training must be completed within 6 months of hire for Epic users.
• 5+ years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• 3+ years of experience in a lead or supervisory role.

Responsibilities

• Manages day to day operations within Patient Financial Services in one of the following areas: clinical trials, payment posting, credits and refunds, denial management, insurance follow up and/or patient customer service.
• Provides leadership presence and guidance through direction and role-modeling.
• Conducts daily work queue review, assists patient accounting supervisors with workload prioritization and redistribution, reviews reports, assists in process improvement to optimize reimbursement and utilize human and capital resources efficiently, and conducts walk-through of all areas.
• Responsible to manage operational and staffing budgets.
• Responsible for the daily operations of all aspects of the assigned area of responsibility.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews.
• Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance.
• Conducts employee coaching, counselling, disciplinary actions and annual appraisals.
• Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments.
• Ensures that established policies and procedures are adhered to.
• Educates staff about policy changes.
• Provides regular reporting as required by department leadership.
• Monitors reports to identify trends by staff member, department and/or payers.
• Communicates these trends to the appropriate people.
• Complies with governmental and managed care rules and regulations.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Skills

Payment posting

Claims processing

Denials management

Insurance processing

Billing / Collections

Healthcare customer service

Supervisory experience

Education

High School Diploma

Associate's Degree in Business or Healthcare Administration

Active enrollment in Associate's Degree program

Epic training (Epic users)

Tools

Epic

Job description

Position Title

Patient Accounting Manager Southlake Campus

Position Summary

The Patient Accounts Manager is responsible for the oversight of the Patient Accounting Team. This position identifies trends and analyses reporting to develop and recommend process or policy improvements to optimize reimbursements.

The Patient Accounts Manager is also responsible for the daily operations in one or more of the following functions within the Patient Financial Services Department: (Clinical Trials, Payment posting/Credits & Refunds, Denials Management, Insurance follow up, Patient customer service).

Responsibilities and Essential Job Functions

• Manages day to day operations within Patient Financial Services in one of the following areas: clinical trials, payment posting, credits and refunds, denial management, insurance follow up and/or patient customer service.
• Provides leadership presence and guidance through direction and role-modeling.
• Conducts daily work queue review, assists patient accounting supervisors with workload prioritization and redistribution, reviews reports, assists in process improvement to optimize reimbursement and utilize human and capital resources efficiently, and conducts walk-through of all areas.
• Responsible to manage operational and staffing budgets.
• Responsible for the daily operations of all aspects of the assigned area of responsibility.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews.
• Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance.
• Conducts employee coaching, counselling, disciplinary actions and annual appraisals.
• Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments.
• Ensures that established policies and procedures are adhered to.
• Educates staff about policy changes.
• Provides regular reporting as required by department leadership.
• Monitors reports to identify trends by staff member, department and/or payers.
• Communicates these trends to the appropriate people.
• Complies with governmental and managed care rules and regulations.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate AND 5 years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• Associates Degree in Business, Healthcare Administration or a related field of study from an accredited college or university.
• Must be actively enrolled in an Associate's Degree program with a completion date of 1 year from the date of hire.
• Designated Epic training must be completed within 6 months of hire for Epic users.
• 5 or more years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• 3 or more years of experience in a lead or supervisory role.

Preferred Education and Experience

• 6 or more years of experience in related field.
• 4 or more years of experience in a lead or supervisory role.

Time Type: Full time

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities.

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.