Patient Accounting Manager

The University of Kansas Health System; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Kansas Health System Southlake Campus seeks a Patient Accounting Manager to oversee the Patient Accounting Team within the Patient Financial Services Department. You will identify trends, analyze reports, and drive process improvements to optimize reimbursements while managing daily operations in areas such as insurance follow up, denials management, and patient customer service.

This role requires 5+ years in payment posting/claims with 3+ years in a lead role; an Associate's

Qualifications

• Minimum 5 years in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• Associates Degree or active enrollment with completion expected within 1 year.
• Epic training completed within 6 months of hire for Epic users.
• 3+ years of experience in a lead or supervisory role.

Responsibilities

• Oversee day-to-day operations within Patient Financial Services in one of the specified areas.
• Provide leadership presence and model expected behaviors.
• Review daily work queue, prioritize workload, and optimize resource use.
• Manage operational and staffing budgets for the area.
• Lead HR functions: interviewing, orientation, training, performance reviews.
• Ensure policy adherence and staff education on changes.
• Produce regular department reports and monitor payer trends.

Skills

Leadership

Process improvement

Healthcare billing

Data reporting

Coaching

Education

Associate's Degree in Business/Healthcare Administration

Enrollment in Associate's Degree program

Job description

Patient Accounting Manager

Southlake Campus

Position Summary / Career Interest:

The Patient Accounts Manager is responsible for the oversight of the Patient Accounting Team. This position identifies trends and analyses reporting to develop and recommend process or policy improvements to optimize reimbursements. The Patient Accounts Manager is also responsible for the daily operations in one or more of the following functions within the Patient Financial Services Department: (Clinical Trials, Payment posting/Credits & Refunds, Denials Management, Insurance follow up, Patient customer service).

Responsibilities and Essential Job Functions

• Manages day to day operations within Patient Financial Services in one of the following areas: clinical trials, payment posting, credits and refunds, denial management, insurance follow up and/or patient customer service.
• Provides leadership presence and guidance through direction and role-modeling.
• Conducts daily work que review, assists patient accounting supervisors with workload prioritization and redistribution, reviews reports, assists in process improvement to optimize reimbursement and utilize human and capital resources efficiently, and conducts walk-through of all areas.
• Responsible to manage operational and staffing budgets.
• Responsible for the daily operations of all aspects of the assigned area of responsibility.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews.
• Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance.
• Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments.
• Ensures that established policies and procedures are adhered to.
• Educates staff about policy changes.
• Provides regular reporting as required by department leadership.
• Monitors reports to identify trends by staff member, department and/or payers.
• Communicates these trends to the appropriate people.
• Complies with governmental and managed care rules and regulations.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate AND
• 5 years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections. OR
• Associates Degree in Business, Healthcare Administration or a related field of study from an accredited college or university OR
• Must be actively enrolled in an Associate's Degree program with a completion date of 1 year from the date of hire.
• Designated Epic training must be completed within 6 months of hire for Epic users.
• 5 or more years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• 3 or more years of experience in a lead or supervisory role

Preferred Education and Experience

• 6 or more years of experience in related field
• 4 or more years of experience in a lead or supervisory role

Time Type:

Full time

Job Requisition ID:

R-57800

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.