Patient Account Team Lead - Special Self Pay Team

Guidehouse Inc.; Birmingham (AL); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Rx, Dental & Vision Insurance

Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement

Descripción de la vacante

Guidehouse in Birmingham, AL seeks a Team Lead to guide, supervise, and support a team to ensure daily operations run smoothly and corporate goals are achieved.

You will provide direction, monitor performance, resolve issues, motivate team members, train staff, and ensure work is completed accurately and on time in a fast-paced environment. This role offers a comprehensive benefits package and equal opportunity employment.

Formación

• High School Diploma or equivalent.
• 8+ years experience in customer service, healthcare or financial service.
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and develop team members.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Good conflict-resolution and customer-service skills.

Responsabilidades

• Lead, supervise, and motivate team members.
• Assign daily tasks and monitor workflow.
• Ensure team goals, deadlines, and performance targets are met.
• Train, coach, and support employees.
• Monitor attendance, productivity, and work quality.
• Communicate company policies, updates, and expectations.
• Address employee concerns and resolve workplace conflicts.
• Identify opportunities to improve processes and efficiency.
• Provide feedback and performance updates to management.
• Maintain a positive, professional, and productive work environment.

Conocimientos

Leadership

Communication

Problem-solving

Motivation & development

Organization & time management

Teamwork

Conflict resolution

Educación

High School diploma or equivalent

Descripción del empleo

What You Will Do

A Team Lead is responsible for guiding, supervising, and supporting a team to ensure daily operations run smoothly and organizational goals are achieved. The Team Lead provides direction, monitors performance, resolves issues, motivates team members, and ensures that work is completed efficiently and accurately.

• Lead, supervise, and motivate team members.
• Assign daily tasks and monitor workflow.
• Ensure team goals, deadlines, and performance targets are met.
• Train, coach, and support employees.
• Monitor attendance, productivity, and work quality.
• Communicate company policies, updates, and expectations.
• Address employee concerns and resolve workplace conflicts.
• Identify opportunities to improve processes and efficiency.
• Provide feedback and performance updates to management.

Maintain a positive, professional, and productive work environment

What You Will Need

• High School Diploma or equivalent
• 8+ years experience in customer service, healthcare or financial service
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and develop team members.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Good conflict-resolution and customer-service skills.

What Would Be Nice To Have

• Bilingual (English/Spanish)

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.