Patient Account Team Lead - Special Self Pay Team

US104 Guidehouse Managed Services LLC; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays & Parental Leave

Tuition Reimbursement

Job summary

Guidehouse is seeking a Team Lead for Patient Account operations in the United States. The role focuses on guiding a team to meet daily targets, improve processes, and maintain quality in a healthcare/financial services setting. Travel is not required.

The ideal candidate brings 8+ years in customer service or related fields, strong leadership, and excellent communication, with the ability to motivate and develop team members while upholding high standards of performance and customer service.

Qualifications

• 8+ years experience in customer service, healthcare or financial service.
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and develop team members.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Good conflict-resolution and customer-service skills.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Lead, supervise, and motivate team members.
• Assign daily tasks and monitor workflow.
• Ensure team goals, deadlines, and performance targets are met.
• Train, coach, and support employees.
• Monitor attendance, productivity, and work quality.
• Communicate company policies, updates, and expectations.
• Address employee concerns and resolve workplace conflicts.
• Identify opportunities to improve processes and efficiency.
• Provide feedback and performance updates to management.
• Maintain a positive, professional, and productive work environment.

Skills

Leadership

Communication

Problem-solving

Decision-making

Motivation

Organization

Independence

Conflict resolution

Customer service

Education

High School Diploma or equivalent

Job description

Job Family: Patient Account Representative Travel Required: None Clearance Required: None

What You Will Do

A Team Lead is responsible for guiding, supervising, and supporting a team to ensure daily operations run smoothly and organizational goals are achieved. The Team Lead provides direction, monitors performance, resolves issues, motivates team members, and ensures that work is completed efficiently and accurately.

Key Responsibilities

• Lead, supervise, and motivate team members.
• Assign daily tasks and monitor workflow.
• Ensure team goals, deadlines, and performance targets are met.
• Train, coach, and support employees.
• Monitor attendance, productivity, and work quality.
• Communicate company policies, updates, and expectations.
• Address employee concerns and resolve workplace conflicts.
• Identify opportunities to improve processes and efficiency.
• Provide feedback and performance updates to management.
• Maintain a positive, professional, and productive work environment

What You Will Need

• High School Diploma or equivalent
• 8+ years experience in customer service, healthcare or financial service
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and develop team members.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Good conflict-resolution and customer-service skills.

What Would Be Nice To Have

• Bilingual (English/Spanish)

What We Offer

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com