Bi-lingual Support & Application Processing Specialist

US104 Guidehouse Managed Services LLC; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Employee Referral Program

Flexible Spending Accounts

Life Insurance

Job summary

Guidehouse is seeking a Customer Service Representative in San Antonio, TX. You will extend the client’s business office staff by handling inbound/outbound calls, resolving issues, and providing expert Customer Service support. Documentation of inquiries and timely responses are essential.

Requirements include a High School Diploma or GED with 1 year of related experience (or 3 years), plus 1+ years in related sectors. Bilingual in Spanish is required; CRM experience is a plus.

Qualifications

• High School Diploma or GED with 1 year related experience or 3 years equivalent in lieu.
• 1+ years in grants management, business, finance, application review or customer service.
• PC skills in Windows; familiarity with Word and Excel.

Responsibilities

• Take inbound and outbound calls to participants/homeowners/contractors to resolve issues or answer questions.
• Follow all client policies and procedures.
• Document Customer Service support, issues, and escalations thoroughly.
• Complete business-related requests and correspondence from participants.
• Assist supervisor and project manager in assigned tasks.
• Proactively communicate areas of concern or improvement to management.
• Collaborate with team members to achieve shared goals.
• Learn and maintain knowledge about client needs.

Skills

Bilingual in Spanish

Education

High School Diploma/GED

1 year relevant experience or 3 years equivalent

Job description

Job Family: Business Operations Travel Required: None Clearance Required: None

What You Will Do:

• Customer Service Representative – Customer Service is an extension of a client’s business office staff.
• Representatives are responsible for taking incoming and outgoing calls to participants/homeowners/contractors to resolve issues or answer questions.
• All client policies and procedures are expected to be followed.
• Representatives will perform any and all job-related duties as assigned including but not limited to:
• Inbound & Outbound calling
• Case/Project Review
• Assisting callers with application status or questions
• Providing expert Customer Service support
• Researching and responding to all inquiries received by telephone and mail.
• Providing thorough documentation of Customer Service support, issues, and escalations.
• Completing all business-related requests and correspondence from participants
• Completing all assigned projects in a timely manner with minimal supervision
• Assisting supervisor and project manager in all requested tasks
• Proactively communicating to Guidehouse management areas of concern or areas of improvement.
• Completing required training and routine continuous improvement activities
• Collaboration with team members and leadership to achieve shared goals
• Learning and maintaining knowledge about the needs of our client
• Ability to work 4 10-hour shifts including Saturdays.

What You Will Need:

• High School Diploma/GED and 1 year relevant experience or 3 years of relevant equivalent experience in lieu of diploma/GED.
• 1+ years working within the following sectors: grants management, business, finance, application review or customer service.
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications including Word and Excel.
• ability to initiate and follow through on projects and work independently with minimal supervision required.
• Bilingual in Spanish

What Would Be Nice To Have:

• Any CRM Platform experience

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical
• Rx
• Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account,
• Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement,
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com