Patient Account Specialist

UT Southwestern Medical Center; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

UT Southwestern Medical Center in Dallas, TX seeks a Patient Account Analyst to deliver exceptional patient service in a fast-paced call center. You will handle billing inquiries, process payments, and assist with payment plans while updating demographics and documenting actions for accuracy and efficiency.

Join a team that prioritizes teamwork, patient experience, and service excellence. Eligible for remote work with Texas residency and a structured 12-week training program to set you up for

Qualifications

• Required: 2 years directly related medical billing and customer service experience for billing inquiries.
• Preferred: Some college coursework in healthcare or related field.

Responsibilities

• Answer incoming calls pertaining to patient inquiries.
• Handle outbound dialer calls related to patient balances.
• Take credit card payments over the telephone and post to patient accounts accurately.
• Set up monthly payment plans on patient accounts.
• Update demographics to include address and telephone numbers based on patient calls.
• Document actions in the system notes for auditability.
• Assist patients with MyChart billing inquiries and EOB questions.

Skills

Call center experience

Medical billing

Customer service

Attention to detail

Problem-solving

Education

High School Diploma or equivalent

Some college (preferred)

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Revenue Cycle Department is looking for a Patient Account Analyst to join the team. Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence. Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence.

What you'll do:

• Participate in a comprehensive 12-week training program designed to set you up for success.
• Utilize our cutting-edge knowledge-based software to quickly access documents and adapt to training in real time.
• Deliver a world-class patient experience by handling billing inquiries with professionalism and care.
• Update patient demographics accurately and efficiently.
• Resolve billing concerns and provide clear, empathetic support to patients.
• Navigate challenging conversations with patience and professionalism.
• Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.

Shift: 8am-5pm, non-negotiable

Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.

What We're Looking For:

• Call center experience (medical billing preferred).
• Strong attention to detail and ability to multi-task.
• A team player with a positive attitude and willingness to learn.
• Passion for problem-solving and service excellence.

Why Join Us?

• Work in a compassionate and employee-focused culture where your voice matters.
• Be part of a supportive and growing team.
• Remote opportunity - Must reside in Texas.
• Access to an incredible knowledge-based system that allows you to pull up key resources at a moment's notice.

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION:

Required

• Education: High School Diploma or equivalent
• Experience: 2 years directly related medical billing and customer service experience for billing inquiries.

Preferred

• Education: Some college

Job Duties

• Answer incoming calls pertaining to patient inquiries.
• Handle outbound dialer calls related to patient balances.
• Take credit card payments over the telephone and post to patient's accounts accurately.
• Set up monthly payment plans on patient accounts.
• Add or correct insurance registration and file claims accordingly.
• Update demographics to include address and telephone numbers based on patient's telephone calls.
• Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Assist patients with various MyChart billing inquiries to include payment, payment plans, and insurance updates.
• Assist patient with questions regarding their Explanation of Benefits (EOB).
• Review accounts to resolve discrepancies in account balances and