Patient Account Specialist

Children's Health; Dallas (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical premium coverage

Savings plan match

Parental Leave

Caregiver Leave

Adoption reimbursement

Job summary

Children's Health in Dallas, TX is seeking a Patient Account Specialist to support revenue cycle activities including billing, collections and payment posting while providing customer service for timely reimbursement. The role requires at least 1 year of healthcare revenue cycle experience and a high school diploma; an Associate degree is preferred.

Remote work with a training period combining remote and onsite is available.

Qualifications

• At least 1 year healthcare revenue cycle, billing, collections, or related experience required.
• Experience in hospital or physician revenue cycle operations preferred.

Responsibilities

• Works assigned accounts to ensure timely follow-up and resolution.
• Performs billing, collections, payment posting, credit balance, or customer service functions based on assignment.
• Documents all account activity accurately and thoroughly.
• Follows established workflows, payer guidelines, and departmental standards.
• Identifies basic issues and escalates as appropriate.

Skills

Billing

Collections

Payment posting

Customer service

Revenue cycle

Education

High School degree

Associates Degree

Job description

Job Title & Specialty Area: Patient Account Specialist

Department: Patient Fin Svcs

Location: Dallas, TX

Shift: M-F 8A-5P

Job Type: Remote (Training will be up to 8 weeks combine remote & onsite)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

Responsible for performing routine patient accounting activities including billing, collections, payment posting, customer service, and credit balance resolution to support timely reimbursement and efficient revenue cycle operations. Ensures accounts are worked and within established timelines.

Responsibilities

• Works assigned accounts to ensure timely follow-up and resolution.
• Performs billing, collections, payment posting, credit balance, or customer service functions based on assignment.
• Documents all account activity accurately and thoroughly.
• Follows established workflows, payer guidelines, and departmental standards.
• Identifies basic issues and escalates as appropriate.

Work Experience

• At least 1 year Healthcare revenue cycle, billing, collections, or related Required
• Experienced in hospital or physician revenue cycle operations Preferred

EDUCATION

• High School degree Required
• Associates Degree Preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.