Patient Account Resolution Specialist

Apria; Nashville (TN); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Patient Account Resolution Specialist to provide exceptional customer service and enhance patient experiences. This role involves problem-solving, supporting field teams, and managing relationships with patients and providers. Ideal candidates will have a strong background in healthcare, excellent communication skills, and a proactive approach to patient care. This remote position requires US residency.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• 3-5 years’ experience in healthcare or health insurance industry.

Responsibilities

• Providing excellent customer service and product information.
• Supporting branches across a designated market.
• Reviewing patient accounts for billing documentation.

Skills

Patient-focused approach

Effective communication skills

Relationship-building skills

Action-oriented and proactive

Collaborative team player

Education

High school diploma or equivalent

Tools

Excel

Access

PowerPoint

MS Project

Visio

Word

Job description

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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

About The Company:

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people to meet the needs of our patients. We provide home respiratory services and medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary:

The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. This role emphasizes above-and-beyond communication to ensure patients feel heard, understood, valued, and connected with Apria. Key responsibilities include:

• Turning disgruntled patients into satisfied customers.
• Supporting field teams, operations, and sales with timely feedback.
• Problem-solving common complaints and flagging trends for preventative measures.
• Proactively enhancing the patient experience.
• Championing employee engagement and company culture.

Essential Duties and Responsibilities:

• Supporting branches across a designated market.
• Reviewing patient accounts to gather documentation for billing insurance plans.
• Researching and securing information to maintain coverage.
• Managing relationships with field leadership, referrals, and patients.
• Ensuring documentation compliance with standards and regulations.
• Following up to ensure timely reimbursements.

Minimum Required Qualifications:

• High school diploma or equivalent.
• 3-5 years’ experience in healthcare or health insurance industry.

Skills and Abilities:

• Patient-focused approach.
• Action-oriented and proactive.
• Collaborative team player.
• Effective communication skills.
• Energetic and passionate about health and well-being.
• Relationship-building skills.

Computer Skills:

• Intermediate proficiency in Access, Excel, PowerPoint, MS Project, Visio, Word.

Language Skills:

• English (reading, writing, verbal).

Mathematical Skills:

• Intermediate proficiency in understanding and developing spreadsheet data.

Physical Demands:

This is a stationary role requiring sitting or standing, repetitive motions, speaking, listening, visual tasks, and occasional lifting up to 50 lbs.

Other Information:

This role is remote and US-based, requiring residency within the United States. Company equipment use outside the US is restricted.

If interested, apply as applications are ongoing. Owens & Minor is an Equal Opportunity Employer.