Patient Account Resolution Specialist

Apria; Nashville (TN); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Patient Account Resolution Specialist to provide exceptional customer service and support in billing insurance. The role involves problem-solving, enhancing patient experiences, and collaborating with field teams. Ideal candidates are empathetic and have experience in healthcare or health insurance.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

Qualifications

• 3-5 years’ experience in healthcare or health insurance industry.

Responsibilities

• Reviewing patient accounts and obtaining necessary documentation to bill insurance.
• Managing relationships with field leadership, referrals, and patients.

Skills

Patient-focused approach

Effective communicator

Collaborative team player

Education

High school diploma or equivalent

Tools

MS Office suite

Job description

Join to apply for the Patient Account Resolution Specialist role at Apria.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

About The Company:

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. We provide home respiratory services and medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary:

The Individual Contributor will provide excellent customer service, product information, solutions, and relevant details to patients and providers. This role emphasizes above-and-beyond communication to ensure patients feel heard, understood, valued, and connected with Apria. Key responsibilities include:

• Turning disgruntled patients into advocates
• Supporting field teams, operations, and sales with timely feedback
• Problem-solving common complaints and partnering cross-functionally
• Proactively enhancing the patient experience
• Championing employee experience and company culture

Essential Duties and Responsibilities:

• Supporting branches across a designated market
• Reviewing patient accounts and obtaining necessary documentation to bill insurance
• Researching and securing information to maintain coverage
• Managing relationships with field leadership, referrals, and patients
• Ensuring documentation meets compliance standards
• Following up to ensure timely reimbursement

Minimum Required Qualifications:

• High school diploma or equivalent
• 3-5 years’ experience in healthcare or health insurance industry

Skills, Knowledge, and Abilities:

• Patient-focused approach
• Action-oriented and proactive
• Collaborative team player
• Effective communicator
• Passionate about health and well-being
• Relationship builder

Computer Skills: Intermediate skills in MS Office suite

Language Skills: Proficiency in English (reading, writing, speaking)

Physical Demands: The role requires sitting, standing, repetitive motions, and occasional lifting up to 50 lbs., among other physical activities.

This is a remote, US-based position. Candidates must reside in the United States. Company systems are monitored, and equipment outside the US requires prior approval.