Patient Account Resolution Pro (Hybrid)

QHR Health, LLC dba Ovation Healthcare; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

QHR Health, LLC dba Ovation Healthcare is seeking a Patient Account Resolution Specialist to serve as the primary point of contact for patients. This role involves addressing inquiries, resolving account balances, and providing exceptional customer service while managing high call volumes.

The ideal candidate will have a GED or High School Diploma, 1+ years of experience in customer service, and a proficiency in Microsoft Office tools. The position offers a hybrid work arrangement based in Huntsville, AL.

Qualifications

• 1+ years of customer service experience in a call-center environment.
• Previous negotiations, sales, or collections experience strongly preferred.
• Experience in medical collections or revenue cycle preferred but not required.

Responsibilities

• Handle 75+ inbound and outbound calls daily.
• Conduct daily collections on patient account balances.
• Review patient accounts for billing accuracy.
• Maintain detailed records of all patient interactions.
• Focus on high-quality customer service.

Skills

Proficient customer service practices

10-key touch typing (minimum 35 wpm)

Excellent communication skills

Time management

Knowledge of legal/HIPAA regulations

Education

GED or High School Diploma

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

QHR Health, LLC dba Ovation Healthcare is seeking a Patient Account Resolution Specialist to serve as the primary point of contact for patients. This role involves addressing inquiries, resolving account balances, and providing exceptional customer service while managing high call volumes.

The ideal candidate will have a GED or High School Diploma, 1+ years of experience in customer service, and a proficiency in Microsoft Office tools. The position offers a hybrid work arrangement based in Huntsville, AL.