Patient Account & Collections Leader

QHR Health, LLC dba Ovation Healthcare; Huntsville (AL); On-site; USD 65,000 - 92,000; Full time

Job summary

Ovation Healthcare in Huntsville, AL is seeking a Patient Account Resolution Manager to lead the call center, drive performance, and manage a team focused on patient service and collections. You will implement strategic collections processes, develop staff, and ensure HIPAA compliance while meeting service and financial goals.

The role emphasizes leadership, data-driven performance, and collaboration with cross-functional teams to enhance patient satisfaction and revenue growth.

Qualifications

• Knowledge of customer service best practices and HIPAA compliance.
• Strong leadership and people-management skills with training experience.
• Understanding of billing, recovery cycles, and regulatory requirements.
• Ability to interpret performance metrics and drive improvements.

Responsibilities

• Oversee day-to-day call center operations to ensure high performance.
• Analyze data to manage KPIs and optimize call center efficiency.
• Develop strategies to improve patient satisfaction and revenue through effective collections.
• Generate and present performance reports and action plans to achieve KPIs.
• Lead HR functions: interviewing, hiring, training, coaching, and discipline as needed.
• Schedule management and policy enforcement to ensure coverage.
• Coach Supervisors and agents to improve customer service and QA results.
• Collaborate with trainers to design training plans for new and existing staff.
• Monitor activity to ensure effective account handling and escalation where needed.
• Ensure compliance with HIPAA and data protection standards.

Skills

Customer service

Leadership

Data analysis

HIPAA knowledge

Performance metrics

Education

Bachelor’s degree in healthcare, business, or related field

GED or High School Diploma

Tools

Windows

Microsoft Office

Job description

Ovation Healthcare in Huntsville, AL is seeking a Patient Account Resolution Manager to lead the call center, drive performance, and manage a team focused on patient service and collections. You will implement strategic collections processes, develop staff, and ensure HIPAA compliance while meeting service and financial goals.

The role emphasizes leadership, data-driven performance, and collaboration with cross-functional teams to enhance patient satisfaction and revenue growth.