Patient Account Representative I - Patient Billing Services

78 HonorHealth Medical Group Support; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

78 HonorHealth Medical Group Support is seeking a detail-oriented medical billing professional to support revenue cycle activities in our Phoenix area office. You will handle patient billing, insurance follow-up, and payment posting with accuracy and care.

The role requires at least a High School diploma and about one year of healthcare billing experience, offering stable day shifts and opportunities to collaborate with a dedicated team in a high-volume practice.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare billing and collection experience preferred.

Responsibilities

• Follow up daily accounts to reduce A/R and collect payments.
• Contact insurers to follow up on denials and correspondence.
• Process credit card payments and post to the patient billing system.
• Answer incoming patient calls and provide timely customer service.
• Maintain and post payments and denials in the billing system.

Skills

Medical billing

Accounts receivable

Payment posting

Charge entry

Insurance follow-up

Customer service

Education

High School Diploma or GED

Tools

Patient billing system

Job description

Location and Schedule

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Patient Services Shift: Day Department: Business Operations M-F-08:00 am - 4:30 pm

About HonorHealth

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

• Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider.
• Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.

Essential Functions

• Responsible for research and secure payment for insurance accounts: Follow up required daily accounts based on work queue assignment to reduce the A/R, Contact insurance companies to follow up on denials and correspondence.
• Review Charge review work queues as assigned.
• Responsible for research and secure payment for patient balances: Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R.
• Answer incoming patient calls.
• Process credit card payments and post within the patient billing system.
• Work return mail to update accounts to ensure accuracy.
• Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing.
• Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations.
• Review Charge review work queues as assigned.
• Handles all payments and correspondence received in the central business office.
• Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system.
• Follows departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings, Provide five-star customer service, to include patients, coworkers, vendors and management, Establish and maintain and efficient filing system, Maintain clean and organized work area, Communicates and engages effectively with others, Communicates and participates in training classes as needed to keep current with daily operations.
• Work in a team environment and participate in constructive feedback.
• Ability to handle numerous tasks simultaneously and with flexibility.

Education

High School Diploma or GED Required

Experience

1 year Healthcare related medical billing and collection experience in a medical practice or healthcare organization. Required

License and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Helpful Links

Benefits

Career site

Culture

Hiring Process

Locations

HonorHealth.com

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