Patient Account Representative I - Patient Billing Services

HonorHealth; Phoenix (AZ); Hybrid; USD 40,000 - 52,000; Full time

Job summary

HonorHealth is seeking a Patient Account Representative I for its Deer Valley campus in Phoenix, AZ. The role is hybrid with a 8 am to 4:30 pm schedule, and involves billing, posting payments, denials management, and customer service to patients.

The ideal candidate will have a High School Diploma or GED and at least 1 year of healthcare billing/collection experience, working in a medical practice or healthcare organization. This is a full-time position in the Business Operations department.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of healthcare billing and collections experience is required.

Responsibilities

• Responsible for follow up on daily accounts to reduce A/R and contact insurance companies to follow up on denials.
• Process patient balance follow ups and accept credit card payments in the billing system.
• Post payments and denials into the patient billing system and maintain accurate records.
• Review charge review work queues and ensure compliance with payer requirements.
• Provide five-star customer service to patients, coworkers, vendors and management.
• Maintain organized filing and participate in team meetings and training.

Education

High School Diploma or GED

Job description

Patient Account Representative I - Patient Billing Services# HonorHealth careers## Patient Account Representative I - Patient Billing ServicesApply: Hybrid: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027: Full time: Posted Yesterday: JR12758**Primary City/State:**Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027**Category:**Patient Services**Shift:**Day**Department:**Business OperationsM-F 8 am to 4:30 pm**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARY Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames. ESSENTIAL FUNCTIONS* Responsible for research and secure payment for insurance accounts: Follow up required daily accounts based on work queue assignment to reduce the A/R, Contact insurance companies to follow up on denials and correspondence. Review Charge review work queues as assigned.* Responsible for research and secure payment for patient balances: Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R. Answer incoming patient calls. Process credit card payments and post within the patient billing system. Work return mail to update accounts to ensure accuracy.* Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations. Review Charge review work queues as assigned.* Handles all payments and correspondence received in the central business office. Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system.* Follows departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings, Provide five-star customer service, to include patients, coworkers, vendors and management, Establish and maintain and efficient filing system, Maintain clean and organized work area, Communicates and engages effectively with others, Communicates and participates in training classes as needed to keep current with daily operations. Work in a team environment and participate in constructive feedback. Ability to handle numerous tasks simultaneously and with flexibility.EDUCATION* High School Diploma or GED **Required** EXPERIENCE* 1 year Healthcare related medical billing and collection experience in a medical practice or healthcare organization. **Required** LICENSE AND CERTIFICATIONS