Patient Account Representative - Hospital Claims A/R - Commercial & Government

ZipRecruiter; Lewisville (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

ZipRecruiter is looking for a Patient Account Representative with a focus on hospital A/R. This role involves managing accounts by making and receiving calls to resolve billing inquiries while ensuring compliance with client policies. The position supports a hybrid work schedule, providing flexibility between office and home. Candidates should exhibit strong customer service skills and have relevant experience in healthcare or insurance.

Benefits

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement, Personal Development Opportunities

Skills Development & Certifications

Qualifications

• High School Diploma or 3 years relevant experience required.
• 0-2+ years experience in healthcare, insurance, business, revenue cycle.
• 1+ year’s provider experience with UB04, appeals, and denials preferred.

Responsibilities

• Manage 40-70 accounts per day and resolve patient inquiries.
• Communicate with patients and insurance companies for billing.
• Assist with account adjustments and maintain accurate records.

Skills

Customer Service

Billing

Insurance Follow-up

Education

High School Diploma/GED

3 years relevant experience in lieu of diploma/GED

Tools

PC skills in Windows environment

Knowledge of desktop applications (Word, Excel)

Job description

Job Description

Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

TheInsurance Patient Account Representative - Hospital A/R Emphasis is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.

This position offers an attractive hybrid schedule working two days in our Lewisville, TX office and three days from home.

Essential Job Functions

• Hospital Claims

• Account Review

• Appeals & Denials

• Medicare/Medicaid

• Insurance Follow-up

• Customer Service

• Billing

• UB-04 & CMS 1500

Duties & Responsibilities

• Complete all business-related requests and correspondence from patients and insurance companies.

• Responsible for working on 40-70 Accounts Per Day

• Complete all assigned projects in a timely manner.

• Assist client and patients in all requested tasks.

• Communicate to Guidehouse management areas of concern or areas of improvement.

• Research and respond to all patient inquiries received by telephone and mail.

• Update patient demographic information and initiate account adjustments.

• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need:

• High School Diploma/GED or 3 years of relevant equivalent experience in lieu of diploma/GED

• 0-2+ years relevant experience within healthcare, insurance, business and/or revenue cycle operations.

What Would Be Nice To Have:

• 1+ year’s medical provider experience working with UB04, appeals & denials.

• Hospital or EOB claims emphasis

• PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.

• Ability to initiate and follow through on projects and work independently with minimal supervision.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement .