Patient Account Representative (Full-Time)

wchs-wy; Newcastle, Northern (WA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health insurance starts first month

Dental and vision coverage

Life insurance

Paid personal leave

Scholarships and training

Job summary

Weston County Health Services is seeking a Patient Account Representative (Registration/Admitting Clerk) in Newcastle, WY, US. You will greet patients, verify information, and guide them through the admission process with empathy and clarity.

The role includes processing admissions, coordinating with departments, and ensuring accurate paperwork while maintaining confidentiality and a welcoming environment.

Qualifications

• High school diploma or equivalent required; healthcare, business or related coursework a plus.
• Previous experience in patient registration or admitting is preferred.
• Knowledge of insurance processes and patient account terminology is helpful.
• Strong attention to detail and accurate data entry.
• Excellent communication and customer-service skills; professional and discreet.

Responsibilities

• Explain hospital regulations, visiting hours, and charges to patients.
• Enter and verify admitting/registration information with accuracy.
• Maintain records and protect patient confidentiality.
• Coordinate with departments to support patient flow.
• Build positive relationships with patients, families, staff, and partners.
• Assist visitors with directions and introductions to the right department.
• Keep workspace clean, stocked, and organized; participate in trainings.
• Complete assignments on time and work independently under supervision.
• Report safety hazards and follow written/oral instructions, including manuals.
• Collaborate with staff to meet department objectives and relations.

Skills

Patient registration

Admitting

Billing

Customer service

Communication

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Registration software

Billing software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Newcastle, WY, US

6 days ago Requisition ID: 1082

Be the welcoming first step in every patient’s care journey! As a Patient Account Representative (Registration/Admitting Clerk), you’ll greet and guide patients and families through the admission process with compassion, clarity, and confidence. You’ll collect and verify essential information, ensure paperwork is accurate, and help patients understand what to expect, so they feel supported from the moment they walk through our doors.

Compensation: starting at $20.00/hour depending on experience

Why You’ll Love Working Here

• Competitive compensation and benefits package
• Supportive, collaborative team environment
• Opportunities for growth and professional development (including scholarships and training)
• Paid Personal Leave (PPL): begins accruing on your first day and can be used after 90 days of employment
• Health insurance: coverage begins the first day of the month following hire
• Dental and vision insurance begins the first day of the month following hire
• Life insurance: coverage begins the first day of the month following hire
• Supplemental insurance options, including accident, short-term, and long-term disability

What You’ll Do

• Explain hospital regulations and processes, including visiting hours, account payments, and chargesEscort patients—or arrange escort—to the appropriate department
• Enter and verify admitting/registration information and ensure departments receive accurate patient details
• Maintain required records and documentation with accuracy and confidentiality
• Coordinate with other departments to support efficient patient flow and service delivery
• Use strong communication skills to build positive relationships with patients, families, providers, coworkers, and community partners
• Assist visitors with directions and introductions to support a welcoming environment
• Maintain a professional, organized, and clean workspace; replenish supplies as needed
• Participate in staff meetings and assigned trainings; support ongoing professional development
• Complete work assignments on time with the ability to work independently under normal supervision
• Report safety hazards and observe safety precautions; apply common-sense judgement and follow written/oral instructions, including equipment manuals
• Cooperate with other personnel to meet departmental objectives and maintain positive employee and interdepartmental relations

What We’re Looking For

• High school diploma or equivalent required; healthcare, business, or related coursework a plus
• Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office preferred
• Knowledge of insurance processes, referrals, and prior authorizations (or willingness to learn quickly)
• Strong attention to detail with the ability to accurately enter, verify, and maintain patient information
• Excellent communication and customer-service skills; able to explain processes clearly and respectfully
• Ability to handle sensitive situations with professionalism, empathy, and discretion
• Comfortable using computers and multiple systems; able to learn registration/EMR and phone systems
• Organized and dependable; able to prioritize tasks, meet deadlines, and complete assignments on time
• Team-oriented with the ability to coordinate effectively across departments to support smooth patient flow
• Commitment to compliance, confidentiality (HIPAA), safety, and infection-control standards
• Ability to work independently with normal supervision

Physical Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional after-hours calls may occur.
• This position requires light to moderate work with 50 pounds maximum weight to lift and carry.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.

Weston County Health Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Employment is contingent upon the applicant's authorization to work in the United States and successful completion of the federal Form I-9 employment eligibility verification process. Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. Weston County Health Services does not sponsor employment visas or provide employment-based immigration sponsorship for this position.