PATIENT ACCOUNT REPRESENTATIVE – Follow Up Team

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

University of Missouri-Columbia, Department of UP Payment Services, is seeking a Patient Accounts/Accounts Receivable Clerk to support daily billing operations and high-quality customer service.

Responsibilities include completing pre-bill edits, processing requests, indexing documents, monitoring workflow trends, and assisting with insurance follow-up, denials, and appeals while ensuring HIPAA compliance.

This role offers steady Monday–Friday shifts and comprehensive university benefits.

Qualifications

• High school diploma or equivalent.
• Two years of clerical experience.
• Knowledge of HIPAA and healthcare billing is a plus.

Responsibilities

• Complete pre-bill edits and process post-service records requests.
• Coordinate task assignments and prepare daily reports and department communications.
• Index documentation to ensure accurate record management.
• Monitor daily workflow trends and recommend process improvements.
• Provide support for insurance follow-up, denials, appeals, and claim corrections.
• Ensure compliance with policies, HIPAA, Medicare, and payer requirements.

Skills

Clerical experience

Attention to detail

Communication skills

Education

High school diploma

Job description

Hiring Department

Department of UP Payment Services

Job Description

Responsible for supporting the daily operations of University Physicians Patient Accounts by performing a variety of administrative and revenue cycle functions that promote efficient billing workflows and high‑quality customer service.

• Primary responsibilities include completing pre‑bill edits, coordinating task assignments, preparing daily reports and departmental communications, processing post‑service medical records requests, and indexing documentation to ensure accurate and timely record management.
• This position is expected to monitor and analyze daily workflow trends, identify recurring issues and opportunities for process improvement, and proactively communicate findings and recommendations to the supervisor. Trend analysis may include, but is not limited to, pre‑bill edits, medical records requests, documentation deficiencies, workflow inefficiencies, payer requirements, and other operational activities that impact revenue cycle performance.
• The role also provides support for insurance follow‑up, denial resolution, appeals, claim corrections, and other accounts receivable activities as needed.
• Maintains compliance with University Physicians policies, HIPAA, Medicare, and payer requirements while collaborating with team members to improve operational efficiency, reduce rework, and optimize reimbursement.

Shift

Monday – Friday

Minimum Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Two (2) years of clerical experience; education may be used in lieu of experience.

Preferred Qualifications

• Niche Professional Interests: Comprehensive understanding of accounts receivable management preferably in a medical office setting.
• Additional Training: Knowledge of ICD‑9, ICD‑10, CPT/HCPCS, modifiers, coding, and documentation guidelines. Experience with Managed Care plans and payer guidelines.

Anticipated Hiring Range

• Salary Range: $16.68 - $26.31 hourly
• Grade: PAT - 005
• University Title: PATIENT ACCT REP, NON-CLINICAL
• Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

• This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short‑ and long‑term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.
• For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.