Patient Account Representative - Customer Service

Olmsted Medical Center; Rochester (MN); On-site; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their team in a role that focuses on patient interactions and billing inquiries. This position offers the opportunity to work in a dynamic environment where you will handle incoming calls, assist patients with their billing questions, and ensure accurate record-keeping. With a commitment to employee well-being, the organization provides a comprehensive benefits package and fosters a culture of support and development. If you have a strong background in business and excellent computer skills, this role could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Tuition Reimbursement

Employer Paid Short-Term Disability

Employer Paid Long-Term Disability

Adoption Assistance Plan

Qualifications

• Minimum of an Associates degree in a Business-related field or equivalent experience required.
• Excellent computer skills required.

Responsibilities

• Answers incoming phone calls from patients and addresses billing inquiries.
• Updates demographic information and insurance records as necessary.
• Documents patient accounts and forwards billing issues to Coding Team.

Skills

Computer Skills

Medical Terminology

Business Understanding

Accounting Concepts

Education

Associates Degree in Business-related Field

Job description

Job Details

Description

1.0 FTE - Day Shift

Starting Pay - $20.17 to $25.21 (Based on Experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan
  
  

Qualifications

• Minimum of an Associates degree in a Business-related field or equivalent experience required
• Excellent computer skills required
• Medical background preferred
• Medical terminology experience preferred
• Strong understanding of business and accounting concepts
  
  

Job Responsibilities

• Answers incoming phone calls from patients.
• Answers questions regarding billing and insurance.
• Establishes payment arrangements while adhering to OMC guidelines.
• Updates demographic information.
• Updates insurance records and files claims as necessary.
• Itemizes patient accounts upon request.
• Documents conversations and events at the account level.
• Documents and forwards billing issues to Coding Team for review. Follows-up as needed.
• Documents patient care inputs to Patient Relations department for review. Follows-up as needed.
• Answers questions regarding CPT and ICD10 coding.
• Sends out claim forms as necessary.
• Sends additional documentation for claims as necessary from other internal and external customers.
• Monitors Aged Trial Balance through use of Credit and Collections Module.
• Reviews accounts for increase in payments.
• Routes delinquent accounts to 1st Party TAG.
• Routes accounts to Collection placement as necessary.
• Working knowledge of collections procedures and FDCPA laws.
• Reviews account credit balances for errors and overpayments. Issues refunds.
• Assists in development and implementation of procedures.
• Attends education and training seminars.
• Sends patient portal invites and new username requests as patient’s request.
• Answers patient calls regarding patient portal.
• Other duties as assigned.