Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Town of Genesee (NY); Remote; Full time

Job summary

An innovative global organization is seeking a Customer Service Representative to join their remote team. This role offers the chance to provide exceptional support to customers while working from home. You'll be part of a diverse team that values inclusivity and personal development, with numerous opportunities for career growth. With comprehensive training and an emphasis on employee well-being, this position is perfect for those looking to make a meaningful impact while enjoying the flexibility of remote work. Join a company recognized for its commitment to employee satisfaction and career advancement.

Benefits

Paid Training

401K with Company Match

Medical/Dental/Vision Insurance

Paid PTO and Holidays

Referral Bonuses

Health and Wellness Programs

Mentorship Programs

Community Events

Qualifications

• Fluent in both Spanish and English, reading, writing, and speaking.
• At least 1 year of customer service experience required.

Responsibilities

• Provide inbound support using a call flow guide in the customer's preferred language.
• Help resolve basic technical issues and track information in databases.

Skills

Bilingual (Spanish and English)

Customer Service Experience

Computer Navigation Skills

Multitasking

Education

High School Diploma or GED

Tools

PC or Laptop

High-Speed Internet

Job description

Customer Service Representative-Remote (Bilingual: Spanish and English)

3 days ago Be among the first 25 applicants

Job Title: Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Description

The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home, interfacing with customers via inbound/outbound calls and/or the Internet. This role involves providing customer support, resolving routine problems, and answering questions regarding client products and services. We accept applications on an ongoing basis, and military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you seeking a remote career change with a forward-thinking global organization that fosters a people-first, inclusive culture? Join Concentrix, a company recognized as a “World’s Best Workplace,” with “Happiest Employees” and “Best Companies for Career Growth” awards. As a remote Customer Service Representative, you'll join a diverse team from over 70 countries, contributing to exceptional customer experiences and innovative solutions.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine your career from home. We provide comprehensive training, technology, and ongoing support. About 80% of our managers and leaders have been promoted internally. We also offer free learning and leadership development programs to help you achieve your career goals.

What You Will Do In This Role

• Provide inbound support using a call flow guide in the customer's preferred language
• Help resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver excellent customer experiences with a positive attitude

Your Qualifications

• Fluent in both Spanish and English, reading, writing, and speaking
• At least 1 year of customer service experience
• Open availability
• High school diploma or GED
• A quiet, distraction-free home environment
• Proficiency in multitasking and learning new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop for testing (company may provide equipment)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Reside in the United States with a valid U.S. address

What’s In It For You

We invest in our people through benefits such as:

• Starting wages between $15 and $18 (minimum wage compliant)
• Paid training and performance incentives
• Referral bonuses
• 401K with company match, paid PTO and holidays, medical/dental/vision insurance, Employee Assistance Program
• Health and wellness programs
• Mentorship and diversity initiatives
• Celebrations and community events

REIMAGINE THE BEST VERSION OF YOU!

If you're ready for this opportunity, apply today and join over 440,000 global team members who call Concentrix their employer of choice.

Location: USA, OH, Work-at-Home

Language Requirements: Bilingual in Spanish and English

Time Type: Full-time

Physical & Mental Requirements: Operate computer, keyboard, telephone, headset; work is sedentary.

Additional Notes: Applicants must be legally authorized to work in the U.S. and reside in the U.S. or have a valid U.S. address. The position may be limited to certain states. Concentrix is an Equal Opportunity Employer. For more info, visit our EEO rights websites or request accommodations.